Head of Lettings

I am working on an exclusive basis with my client a growing boutique property business to recruit an established Lettings Professional who has the experience and desire to grow a national portfolio.

This is an exciting position for a driven and goal-orientated individual to lead a team of lettings agents, reporting directly to the senior management team.

**Job Role**:

- To work with the marketing team to acquire new landlords and tenants to grow the national lettings portfolio.
- Manage the lettings team to ensure all individuals are hitting targets and KPI’s set by the senior management team.
- You will recruit, train and monitor any new lettings team members, ensuring they perform their duties to the required standards and follow company procedures.
- Achieve the lettings and occupancy requirements for all properties within the portfolio.
- Provide a high standard of customer service and contract management to all landlords.
- Responsible for the effective management of all escalated complaints, by either tenant or landlord.
- Liaise and maintain relationships with all stakeholders or third-party organisations
- Ensure the operations department policies and procedures, terms and conditions, as well as all company specific documentation is fit for purpose.
- Managing and auditing staff to ensure they carry out their duties to an appropriate standard, in line with HR procedures, and to carry out disciplinary/grievance procedures with the support of HR and Management.
- Appreciate and understand the flexibility required when business levels peak and trough and deliver the best possible service. Due to the nature of the role, it may on occasions be necessary to work unsociable hours, including weekends, especially during the student arrivals and departure periods.
- Promote and contribute to the Company culture.
- Produce a high standard of reports, ensuing all the required information is delivered in a timely, accurate and in the required format.

**Key Skills**:

- Lettings and Management Experience (Essential)
- ARLA Qualified (preferred)
- Managerial & Team Management Skills
- Enthusiastic / Goal Orientated Individual
- Operations Reporting / Evaluative Skills
- Highly Computer Literate
- Excellent Communication Skills
- Strong Organisational Skills

In return you will be offered a highly competitive salary earnings £45k OTE plus benefits to match.

**Job Type**: Permanent

Pay: £30,000.00-£45,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Transport links

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Sale: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Lettings: 3 years (required)
- Student Lettings: 3 years (preferred)

Licence/Certification:

- Driving Licence (required)

Willingness to travel:

- 25% (preferred)

Work Location: One location

Reference ID: JFGAC1