Client Care Assistant

2 months ago


Preston, United Kingdom Medivet Group Ltd Full time

**The role**
Joining our professional, personable team in the practice, you’ll deliver exceptional care by going above and beyond your duties providing an exceptional customer service, putting patients and clients first, always.

Everyone here is focused on our patients and clients, and you will be too as you answer calls and queries, make appointments and take payments, and ensure the practice is safe and well-stocked.

Reception and Administration experience is essential, you’ll also receive support and training. You must share our values being trustworthy, caring and progressive, you’ll also take the initiative in customer service and have caring, thoughtful communication skills. Of course, share our love of animals and be able to deal with patients and clients in sometimes distressing circumstances.

Good written and spoken English, a positive approach to solving problems and the ability to work under pressure as needed are also essential.

**Benefits**:
20 days annual leave plus bank holidays.

Peternity leave if you get a new pet

Additional day annual leave for 100% attendance

Additional day paid annual leave to take your child to their first day of school

**Key accountabilities**
Dealing with a busy switchboard and arranging call backs.
Scheduling appointments and entering lab results/clinical histories into the client’s files
Taking payments
Ensure the consult rooms are fully stocked
Cleaning the reception, consult rooms and waiting room areas
Dispensing medication under veterinary direction

**Skills and experience**
Reception and administration experience

Animal lover

**Branch**
Medivet - Bamber Bridge

Job Reference: FR03989



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