Voids Specialist

3 months ago

StokeonTrent, United Kingdom Staffs Housing Full time

You’ll be responsible for collaborating with teams across Honeycomb Group to ensure that void properties are managed, repaired and let in the most efficient and effective way, minimising cost and maximising customer experience.

**Job requirements**
- Oversee, monitor and advise all activity around void property management, from the tenant leaving to the property being let. You’ll ensure performance indicators are met and teams work together collaboratively.
- Ensure measures are in place to track and drive activity at all stages of the voids process.
- Use your expertise to provide advice to teams to ensure compliance to the relevant processes and regulations.
- Attend relevant training and seminars to further develop yourself and teams. This includes designing and delivering wider staff training relating to process changes.
- Ensure excellent communication and liaison with customers, colleagues and contractors through the void process.

**What we’re looking for**
- Educated to degree level, or have similar relevant qualifications or management qualifications.
- Have experience of supporting and advising teams on voids management.
- Have experience of giving great customer service with a genuine compassion for people so you’ll be able to deliver a friendly and approachable service that people will want to use.
- Be highly motivated and outcome focused with the ability to communicate at all levels in the management and delivery of a high-level service to customers.
- You’ll need to demonstrate the ability to provide quality direction, lead, and support a team to achieve targets. You’ll also need to remain calm and focused under pressure, hold great time management skills, be self-motivated and be able to lone work.
- Able to drive and have use of own vehicle for work.
- DBS check.

Housing #VoidsSpecialist #Voids #FullTime #GreatBenefits #JobsThatGiveBack

We’re part of Honeycomb Group, a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident.

Staffs Housing is a leader in providing quality affordable housing to Staffordshire, Cheshire and the surrounding areas, ensuring there are no barriers to home-seekers finding a place they're proud to call home.

Watch our short video below and hear what our residents think about us and how we're breaking down the barriers to good quality housing.

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