Contract Support

2 months ago

London, United Kingdom CBRE Full time

Posted- 28-Mar-2023- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Accounting/Finance, Administrative, Customer Service, Facilities Management- Location(s)- London - England - United Kingdom of Great Britain and Northern Ireland**Job Purpose**

To provide exceptional customer service and comprehensive financial and administrative

services to the client and the contract. In order to be successful in the role it is key that the

Contract Support understands procedures, processes and operates them to the required

Standards

**Key Tasks**:
Contract
- Identify and help drive implementation of savings opportunities to ensure customer

and GWS financial savings targets are maximized.
- Drive high quality commercial performance through understanding the

contractual commitments, better buying and use of preferred suppliers.
- Compiling of the Contract Review Business Unit pack
- Conducting supplier surveys on MySupplier and onboarding suppliers
- Compiling of the Customer Monthly Management Report & ad hoc reports such as

PO report
- Liaising with the client regarding payment of invoices
- Site inductions
- Helpdesk: including but not limited to; logging, distributing and closing of

reactive calls on desired system.
- Continually develop systems to maximize efficiency benefits for the customer

and GWS.
- Update labour allocations to ensure accurate client reporting
- Assisting with managing training matrix data
- Ad hoc reporting and update requests from Ops Leads

Finance
- Support the preparation and delivery of monthly Contract Reviews.

submitting to client
- Chasing of debt to keep within contractual terms
- Creation and review of management reports such as P&L, WiP, Unbilled Revenue,

Debt, OPO's & Invoice Pool
- Raising Purchase Orders
- Reviewing open Purchase Orders
- Policy and procedure compliance
- Processing supplier invoices and resolving any queries
- Comprehensive spend tracking
- Weekly report submission to include WiP, Unbilled Revenue, Debt, Invoice Pool and

OPO updates
- Reporting on In Scope and Out of Scope works
- Drive high quality financial performance to influence P&L result.
- Ad-hoc reporting as requested by Business Unit or Business/Finance.

Quality
- Co-ordination of sub-contractor files, ensuring they are statutorily compliant with

QHSE requirements
- Reporting and management of work management system
- Logging hazards & customer feedback on the QHSE Management Portal Harbour
- Subcontractor reviews
- Log books compliance
- Maintain eLogbooks

People
- Timesheets
- Organising training for the team
- Updating of the team attendance planner
- Arranging agency cover and submitting hours on portal
- Culture carrier and promotes best practice

Other
- Obtaining supplier quotes and uploading onto the internal system for client

approval
- Maintaining the stationery supply
- Reception cover if applicable
- Updating Portals as and when required
- Constantly improve quality, service and efficiency

**Education**

Hold academic passes with at least GCSE Maths and English or equivalent

Higher educational qualifications to ‘A’ level or degree (or equivalent) (Desirable)

**Skills**

Highly computer literate

IT Skills to achieve key tasks and give the business a sound reporting base.

Superior written and verbal communication skills with strong oral presentation skills.

Capable of working in a matrix environment.

Formal training in the use of Excel, Word and presentation software packages (Desirable)

**Knowledge**

A basic understanding of business and customer-facing environments.

Understands the requirements of operating in a contract environment (Desirable)

**Experience**

Been a part of a high-performing team.

Previous experience of a service industry role using operating systems such as Dynamics AX (desirable)

**Aptitude**

Customer focus skills with a passion for customer service.

Effective communication skills enabling the individual to work with clients, suppliers, and staff at all

levels

Self-motivated and ambitious

Results/ task orientated, with attention to detail and accuracy

Excellent time management and organisational skills

Commitment to continuous improvement

Ability to work as part of a team, as well as independently

Calm manner, able to work under pressure and with changing demands and priorities

Confidential and discrete approach

**Circumstances**

The individual must be willing to undertake travel as the role/business requires

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