Night Hostel Support Worker

4 months ago

Chichester, United Kingdom Stonepillow Full time

**Salary**: £24,731 per annum

**Hours**: 42.11 hour per week, 3 nights on 3 nights off rota (12 hour shifts 8pm to 8am)

**Location**: Based in Chichester

We are looking to appoint a Night Support Worker, our hostels provide homeless clients with short-term accommodation identifying their support needs, building empowering support around those needs, and looking at a suitable move on plan into long-term independent accommodation using a support model which recognizes people may have experienced trauma in their lives.

As a support worker you will support homeless adults who may be experiencing a number of complexities including mental health and substance misuse issues. The aim of the role is to proactively support clients into services that will improve their housing, health and wellbeing while improving the client’s quality of life. You will work proactively to form strong relationships and gain clients' trust, striving to provide the best possible service levels at all times.

We are looking for an enthusiastic person, who enjoys working as part of a team as well as independently, with the ability to motivate, engage and inspire including the initiative to be able to deal with challenging situations in a calm and effect manner.

Previous experience of working within the homeless sector or similar setting is not required as this is an ideal opportunity to start your career in the sector in a role which is meaningful and highly skilled.

**Your duties will include**:
Provide a welcoming reception area and service for clients and other visitors

To support and encourage each client to maintain a clean and safe physical environment and offer advice where needed on any practical life skills such as cleaning, budgeting, laundry, cooking and self care

Manage the immediate support needs of clients where needed, providing crisis intervention if necessary.

Spending time building safe and boundaried professional relationships by providing informal support and motivation.

Managing and de-escalating any disputes or emergencies and completing incident reports

To update paper and computerised systems and ensure all occurrences throughout the night are recorded.

**In order to be successful in this role you will need**:
Ability to work independently without constant supervision, as well as within a team

Good verbal and written communication.

IT skills necessary to undertake all administrative and reporting requirements.

Ability to deal with challenging situations in a calm and effective manner, managing risk and health and safety as appropriate

Ability to motivate, engage and inspire

Ability to manage conflicting demands and priorities on time

**The benefits of working at Stonepillow**:
Actively supporting those in need in your local community

Healthcare and wellbeing support including access to in-app virtual appointments with NHS registered GPs and access to a comprehensive Employee Assistance programme with face-to-face counselling

A medical cashback scheme and retail discounts

Stakeholder pension, employer contribution of 5%

23 days holidays, based on work pattern

**A bit about us**:
Stonepillow support and empower homeless and vulnerable people with compassion and commitment to achieve sustainable independence and wellbeing and make positive changes in their lives. Stonepillow have been working within the local community for over 30 years.

It is essential that you have a non-judgmental and enabling approach to supporting single homeless and vulnerable adults.

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