Credit Controller Assistant

3 weeks ago

Oldbury, United Kingdom Crowe UK Full time

**About Crowe**

Crowe is a leading national audit, tax, advisory and risk firm with global reach and local expertise. We are an independent member of Crowe Global, one of the top 10 accounting networks in the world, with access to more than 40,000 people in 150 countries and across 798 offices globally.

We pride ourselves on looking after our people, whether you’re working in corporate tax, statutory audit or you’re a marketing or HR specialist - at Crowe we invest in our people to help them be the best they can be.

We understand that it is often the culture and values of a firm that are most important when looking for a new workplace, that’s why at Crowe our people-focused culture means we value new ideas and innovation, and welcome people who are committed to making a difference by delivering excellent services to our people, clients and communities.

**The overall purpose of a Credit Controller will be**:

- To assist in providing a professional and timely credit control service in respect to all fee invoices on the firms fee Ledger to ensure clients pay the firm in accordance with agreed terms and conditions ensuring that appropriate action is taken (phone calls, credit limits, legal letters, account suspension) to safeguard the amounts due to the firm.
- To maintain the firms fee ledger records, posting allocations of receipts and credit notes as necessary
- To perform credit control duties daily as instructed by the supervisor
- To manage a portfolio of clients, working alongside client partners and managers to achieve the best possible recovery outcome.
- To provide any other support to the credit control supervisor as required
- To maintain the fee Ledger accurately and to keep to process deadlines

**Credit Control duties include**:

- To collect debts under the instructions of the credit control supervisor and in accordance with firms policy
- To assist in sending out statements to clients
- To make phone calls to clients as appropriate and occasionally take card payments over the phone
- To assist with legal letters as requested by the credit control supervisor
- To maintain the fee ledger daily receipts records when required
- To assist in preparing the productivity KPI’s for the credit control team and reporting the information to the credit control supervisor
- To investigate and resolve fee queries as required
- To attend your appraisal by credit control supervisor, annually and periodically during the year
- To assist in reviewing fee ledger aged reports ensuring all aged balances are received when due, other than balances where payment terms extension has been agreed
- To carryout meetings with client partners routinely as appropriate, to resolve late payments
- To present fee ledger aged reports to the credit control supervisor each month for update and discussion of slow payers and actions
- To assist in ensuring client accounts are suspended as appropriate
- To attend regular credit control team communication meetings to ensure the team issues are resolved, and information is communicated to and from the team as necessary

**Receipt duties may include**:

- To review daily receipts and action any amendments or remittance information, as instructed
- To bank daily cheque receipts
- To reconcile daily as instructed, the receipts cash book to the bank statement and general ledger
- To reconcile client account ledgers and present to credit control supervisor for review
- To liaise with clients and staff concerning receipt queries
- To adhere to deadlines

**Skills, Knowledge, and Abilities**:

- To have a number of years’ experience in credit control duties in a team environment
- To have good knowledge and understanding of credit control roles
- To have experience of working to productivity KPI’s for credit controllers
- A strong customer service focus and the ability to build effective working relationships within the credit control team, other employees, partners and external clients
- To perform all credit control duties as instructed by the credit controller supervisor
- To have knowledge of credit control processes including legal action online, or via legal firms and with overseas debt collection procedures
- To be able to work effectively in a team environment and to process deadlines
- Computerised fee ledger experience, preferably on Star PDM fee ledger and credit control module
- High attention to detail and an orderly approach to credit control and fee ledger maintenance work
- Sound working knowledge of MS Windows-based software packages, including word processing, spreadsheets, databases, electronic mail, calendars and the internet
- Ability to post receipts on ledger and reconcile to receipts cash book and bank receipts statement

**Desirable**:

- Credit control qualification
- Professional firm experience
- Strong interpersonal skills

**Why choose Crowe?**

Crowe is where talented people can realise their potential, are successful and enjoy what they do by ma

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