Customer Service Administrator

2 weeks ago


Hayes, United Kingdom KVD Recruitment Ltd Full time

**Salary: £24,000 to £27,000 plus bonus**

Looking for customer service experiences?
Are you looking to start your career in an office role?

As a Customer Service Administrator you will be responsible for looking after your client. They need help with their taxes and you will be a point of contact for dealing with their queries. You will get the ability to work with as variety of social mediaplatforms.

Your key purpose in this role is to deal with our client's tax returns claims in a cost effective, efficient way and manage the process of onboarding the client.

We are a leading firm of accountants based in Hayes, West London and are looking to expand a 18 strong team of accountants, administrators and sales/marketing specialists.

**Responsibilities**:

- Processing client tax refund claims.
- Speaking with customers in regard to their claims and liaising with HMRC on their behalf.
- Management of social media channels and acting as front line support.
- Updating customers with the progression of their claim
- Liaising with junior staff with a view to allocating work
- Additional administration duties as required
- Excellent customer service and communications skills
- Strong literacy and numeracy skills
- Demonstrate a calm and professional attitude
- Ability to listen, identify and resolve customer issues

What's in it for you?
There are lots of benefits you can take advantage of, including:

- 28 days annual leave
- Parking on site
- Bonus structures in place if KPIs are met
- The ability to progress and eventually lead a team



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