Farmshop Assistant

**1) JOB DETAILS**

**Job Title Farm Shop Assistant**

**Reports To Farm Shop Manager**

**Hours 16-20 hours per week (8.30am-5.30pm)**

**Days Required Fully flexible - specifically Mon, Tue, Wed, Sat & Sun**

**Salary Negotiable - dependent on experience**

**2) JOB PURPOSE**

**To maximise the sales of Barnhill Farm Shop products while ensuring an effective, efficient & friendly service to customers is provided. Leading, coaching and inspiring your team to keep meeting our customers’ high expectations is expected at all times.**

**3) KEY RESPONSIBILITIES**
- To be part of a team and help ensure the smooth and effective running of the farm shop
- Maintain a detailed knowledge of the company’s list of products, in order to provide first class information to customers
- Maintain day to day staff administration
- Ensure customers are served at the tills in a positive, friendly manner
- Ensure the team deal with customer enquiries quickly and efficiently, to ensure a high standard of customer service. Make sure that customers are kept up-to-date on the progress of their order/query if it can’t be resolved immediately
- Deal with any customer complaints, escalating to the Manager if required
- Make effective use of visual merchandising to make products more appealing to customers
- Ensure the shelves are fully stocked at all times
- Maintain the stock rotation system, always pulling the oldest products to the front, discounting products a couple of days before their expiry date and removing stock from the shelves the evening the date expires
- Order stock as and when required
- Keep all products priced correctly, ensuring any price changes are updated immediately on the shelves and on our till system
- Maintain & keep records of daily temperature checks for all display counters, fridges & freezers
- Keep yourself clean, tidy & presentable throughout the day, ensuring the team do the same
- Keep the shop, shelves, fridges, freezers, stock etc clean & tidy at all times
- Ensure incoming stock is checked for the correct quantities / best before dates and damages. Any delivery errors must be reported to the relevant suppliers on the day of arrival

**4) KNOWLEDGE, QUALIFICATIONS, SKILLS AND EXPERIENCE**
- Previous experience in the hospitality industry
- Have a keen interest in food
- Experience of a retail environment, including customer interaction & visual merchandising
- Exceptional organisational skills - being focused and effective at all times
- Excellent customer service skills
- Excellent written and verbal communication skills

**5) BEHAVIOURAL COMPETENCIES**
- Customer Focus
- Delivering Results
- Flexible Thinking
- Communication
- Team Working
- Working Within the Company’s Values, Procedures & Policies

**6) OTHER**

The above key responsibilities are accurate at the present time. However, this is not a definitive list and other duties may be required at a future date in order to comply with the operational demands of the company. In addition, it is expected that the job holder will complete any additional tasks as requested by the Manager.

**Drivers License required due to location.**

**Job Type**: Part-time
Part-time hours: 16-20 per week

**Salary**: £10.42-£11.50 per hour

**Benefits**:

- Employee discount

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Renfrew: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Retail sales: 1 year (preferred)
- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person