Ict Apprentice

**ICT Apprentice Support Desk Co-ordinator **J.BRAND LIMITED

Reporting to the Support Desk Manager the Support Desk Co-ordinator is responsible for the effective allocation and management of incidents to field engineers, including the efficient use of logístical and field engineering resource. The SDC is also responsible for maintaining customer awareness and progress of nominated Incidents. This role is located in Runcorn,.

This position is an excellent opportunity for a practical minded individual to begin a rewarding career in Information Technology. The successful hire will work with a senior-level engineer to handle routine support requests and to learn about the company's technology infrastructure. The company offers excellent benefits and unparalleled opportunities for personal growth.

**Annual wage**

Salary range: £19000 to £22000

**Working week**

08:00-17:00 1 hour lunch 40hrs plus remote weekend support (approx. 1 a month)

Total hours per week: 40 hours a week

**Apprenticeship level**

Advanced
Level 3 (A level)

**Positions**

1 positions available

**What will the apprentice be doing?**
- Tasking of Field Engineers.
- Effective Allocation of Fault Calls to Field Engineers within a pre-defined geographic area.
- Re-adjustment of Field Engineer work to meet both Service Levels and customer commitments.

**What training will the apprentice take and what qualification will the apprentice get at the end?**
- ICT (Information Communications Technician) Level 3 Apprenticeship Standard.
- You will also receive full training and support from the Just IT Apprenticeship team to increase your skills.
- Your training will include gaining A Level 3 IT qualifications.

**What is the expected career progression after this apprenticeship?**
- Internal Training and Development.
- Project Coordination.
- Project Management.

Tech and digital professionals in London earn an average salary of £52,500 per year, so this Apprenticeship could be the start of a very promising and profitable career.

**Requirements and prospects**

**Desired skills and personal qualities**
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Team working
- Initiative
- Excellent PC skills
- Excellent telephone skills
- Customer oriented
- Eager to learn new concepts
- Able to use in-house call
- Commercial awareness
- Flexibility and willingness

**Qualifications**
- GCSE or equivalent English (Grade 4/C - 9/A*) essential
- GCSE or equivalent Maths (Grade 4/C - 9/A*) essential

**Things to consider**

Bonus scheme. Private health care. Expenses paid when travelling to customer / engineers’ sites. Pension - a/e leading to private scheme. Holiday pay. Additional employer training: Asbestos awareness, ECS (CSCS), working at height, internal training, others as request.

**Job Types**: Full-time, Apprenticeship

**Salary**: £19,000.00-£22,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

Application question(s):

- Do you have strong telephone speaking skills?
- How long will it take you to get to the office located in WA7 1PF? (Please answer to progress)
- What did you get for your GCSEs in maths and English?

Work Location: In person