Front of House Team Member
5 days ago
This is an exciting opportunity to join The Potting Shed Tearooms team. We are looking for Front of house team members to take orders and deliver food and beverages to our customers.
The right Team Member uplifts the dining experience for customers and ensures a flawless experience. We are looking for someone who will have the patience, personality and perseverance to thrive in this role.
FOH Team responsibilities include greeting and serving customers, providing detailed information on menus, multi-tasking various front-of-the-house duties and collecting the bill. If you are able to perform well in fast-paced environments, we’d like to meet you. To be a successful Team member, you should be polite with our customers and make sure they enjoy their meals. You should also be a team player and be able to effectively communicate with our Kitchen Team to make sure orders are accurate and delivered promptly.
Keep in mind that Team member duties will require working in shifts and weekends
Ultimately, it is the duty of all of our FOH team members to provide an excellent overall dining experience for our guests.
**Responsibilities**:
- Greet and escort customers to their tables
- Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
- Prepare tables by setting up linens, silverware and glasses
- Inform customers about the day’s specials
- Offer menu recommendations upon request
- Up-sell additional products when appropriate
- Take accurate food and drinks orders, using a POS ordering software,
- Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages
- Communicate order details to the Kitchen Staff
- Serve food and drink orders
- Check dishes and kitchenware for cleanliness and presentation and report any problems
- Arrange table settings and maintain a tidy dining area
- Deliver checks and collect bill payments
- Carry dirty plates, glasses and silverware to kitchen for cleaning
- Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)
- Make all barista dinks as required ( training can be provided)
- Provide excellent customer service to guests Requirements
- Proven work experience as a Waiter or Waitress
- Hands-on experience with cash register and ordering information system
- Basic math skills
- Attentiveness and patience for customers
- Excellent presentation skills
- Strong organisational and multitasking skills, with the ability to perform well in a fast-paced environment
- Active listening and effective communication skills
- Team spirit
- Flexibility to work in shifts
- Barrista Trained Preferable
**Job Type**: Part-time
**Salary**: £5.07-£9.60 per hour
Schedule:
- Monday to Friday
- Weekend availability
Work Location: One location
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