Collections Advisor

6 months ago

Emersons Green, United Kingdom Pear Tree Recruitment Full time

**Credit Controller**
- Bristol - Emersons Green
- £23,000 - £25,000 p/a
- Permanent

Our client is looking to recruit a new Credit Controller to join their friendly customer facing department. Our client prides themselves on offering tailored solutions to meet their individual customer’s needs, working with that customer to reach a common goal.

In return for this role, our client is offering a competitive salary, excellent benefits, and weekday shifts, all while working in a state-of-the-art office with onsite parking.

**Daily duties and responsibilities**:

- Dealing with and solving queries on invoices with both internal departments and external customers
- Supporting vulnerable customers and ensuring that all customers requiring additional assistance are aware of all available options
- Monitoring and placing of all standing order and direct debit mandates
- Ensuring credit notes and adjustment invoices are prepared accurately and dispatched in a timely manner
- Maintaining credit control records ensuring contact records are accurate and up to date at all times
- Working to KPIs to ensure that all agreed objectives are met, predominantly around call and cash collection targets

**Skills and experience required**:

- Previous experience in a Credit Control, Collections, Debt Recovery focused role
- Strong customer service experience
- Fantastic communication skills - written, verbal, reporting and presenting
- Excellent time management, planning, organisational and delegation skills

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£25,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Emersons Green: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have the necessary documentation to support your right to work in the UK?

Work Location: In person

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