Business Customer Support Specialist

5 months ago

Sheffield, United Kingdom Perkbox Full time

**Be a champion of our customers’ voices.**:
**Does this sound like you?**

You’re **highly empathetic to customers** and are motivated to give them the best possible experience with you. You’re also passionate about **championing their voice across the business**. You’re a **natural problem solver** and consider both impacts and outcomes to find the best solution to the issue. You find it **easy to develop relationships and build connections **with other teams and utilise these networks to share patterns in recurring customer issues.

**To be successful you’ll have**:

- Experience in a customer-facing B2B role (Customer Service, Sales or Account Management)
- Experience working with customers to achieve a goal
- An analytical mindset, with evidence of using data to provide reports and insight to customers
- Experience working in a target-oriented environment and the ambition to achieve your goals
- Confidence in presenting to a variety of key stakeholders
- Previous experience influencing customer decisions
- Strong communication skills (both written and verbal) plus the ability to effectively prioritise and manage your time
- Strong organisational and administrative skills
- A consultative approach when speaking to customers
- The ability to be comfortable with and adaptable to change
- Technical proficiency in Excel and Google Sheets
- The ability to adopt new tools, systems and processes quickly and efficiently

**What you’ll be doing (in a nutshell)**:
As a Business Customer Support Specialist, you will be responsible for providing exceptional day-to-day reactive support to our B2B customers across their entire journey with us. You’ll provide support to all customers across all portfolios and segments. You’ll ensure that they receive the best value from our products by driving engagement with the product portfolio and you’ll champion the customer’s voice within Perkbox.

You will be the first line of support for customers who may be HR professionals, Directors & senior decision makers, so being comfortable with providing an excellent B2B customer experience is essential.

**Day to day you can expect to**:

- Bring customers on our journey through the delivery of successful reactive and proactive engagement where appropriate..
- Influence customers by providing guidance, support and reporting, using your Perkbox knowledge to demonstrate the ROI.
- Manage customer issues and queries in a timely and professional manner.
- Collaborate as a team to ensure all duties and planned activities are delivered
- Be a reliable point of contact and brand ambassador for Perkbox and its products in order to provide user and administrative support

**Some of the ways we look after our teams**:

- Unlimited Holiday, with a minimum of 25 days
- Flexible/hybrid working (2 days onsite per week)
- All the perks on the Perkbox platform
- Free online GP
- Gym discounts
- £300 learning budget each year for anything work-related
- A home office budget
- Enhanced pension scheme
- Enhanced sick & parental leave
- Free counselling sessions (under EAP)

You can also see the full list of benefits on our careers page

**Why Perkbox?**:
Our mission is to enable organisations to align their people with their purpose.

We’re an ambitious, fast-paced scale-up where things change all the time. The success of our mission depends on your high expectations, your autonomy and your proactivity. We don’t have a rule book and that’s why we always strive to work better together. We’re up for a challenge to solve problems that are bigger than us, and we promise you one thing for sure - you will never stop growing here.

Perkbox works with companies to care for, connect with and celebrate teams by enhancing their experiences in and outside of work. We have established ourselves as a leader in the UK market by providing an intuitive platform that has a tangible impact on the culture, happiness and well-being of employees across the country

**Here's what the interview process looks like**:
1. Interview and written task (customer scenario) with BCS Team Lead

2. Interview with Customer Happiness Team Leads

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