Medical Receptionist
6 months ago
**Job Title**: Administrator & Receptionist
Hours of work will be arranged between 7:45am - 6:45pm Monday to Friday.
**Please ensure you are able to work between the above hours.**
**We have more than one vacancy and these positions will be based at our Downham site.**
We are looking for these roles to start as soon as reasonably possible.
**Summary**
The post holder is expected to provide admin support to the practice team. Accurate administration is important to ensure that the work of the practice is carried out efficiently. Therefore day to day office support will be required from the post holder. The post holder will sometimes be first point of contact for patients in person and by telephone. The post holder will be expected to work in reception and meet and greet patients and handle their queries with an awareness of the needs of the patient. It is the role of the receptionist to assist patients in the easiest possible way to see a clinician and be friendly courteous and efficient at all times.
**Main Duties & Responsibilities**
- **Reception**_
To be helpful and friendly to patients who make contact with the practice by phone or in person providing the best possible patient service.
To be courteous and helpful at all times to patients, visitors and colleagues.
Answering the phone promptly and courteously. To divert calls, take and pass on messages accurately in line with practice procedures.
Ensure that the system is operational at the beginning of each day & switched on to the answer phone with the correct tape at lunchtime & at the end of each day.
Ensure familiarity with times when appointments phone is not answered. Check answer phone is working correctly by ringing through from the modem telephone.
Ensure that no calls breaching confidentiality are made within earshot of the waiting area.
Making appointments for patients, taking requests for home visits and answering queries in a friendly and helpful manner.
To keep patients informed of any delays or problems when they are in the practice and deal with any concerns that may arise.
To assist with cancelling and rescheduling appointments as required.
Finding notes or other information for clinical staff as requested.
Making phone calls for clinical staff when requested.
Dealing with requests for assistance from Doctors, Nurses and other members of the clinical team.
Ensure adequate supplies of new patient forms are available. Make new patient appointments where appropriate. Ensure relevant forms have been fully completed by the patient.
Ordering ambulances and interpreters for patients as required.
Updating the computerised appointments system as required.
Registering new patients, making up notes and entering their details on the computer system.
Checking patient details are current and correct and then update patient records.
Ensure total familiarity with all appointments systems including regular & incidental variations.
Running computer appointments system, book appointments & recalls ensuring sufficient information is recorded to retrieve medical records.
To fully understand how the telephone system works.
Enter results on the computer when required.
To work as a team member with your admin and reception colleagues.
Deal with patient complaints sensitively and according to the practice complaints procedure.
To ensure that the patient waiting areas are clean and tidy. At the end of each session to tidy up rooms and tidy up any magazines and leaflets. To check the patient toilets on a regular basis to ensure stocked and clean.
In conjunction with the Prescriptions clerk, ensure that patients are aware of the 48 hour turn-around for prescription requests.
Be aware of all Reception and office protocols.
Become familiar with Hospital & laboratory courier collections & ensure procedure is adhered to.
Advise patients of non-NHS & private services charges, accept payments & issue receipt.
To open and close the practice at the beginning and end of the day, checking security and setting the alarms as necessary.
- **Administrative duties**_
To deal with Patient Registrations.
To deal with GP Links.
To deal with summarising and coding.
To contribute to providing end of quarter statistics.
To provide IT support.
Scanning all hospital and clinic letters.
Scanning relevant registration information.
Match all hospital letters accurately with individual patient notes.
Dealing with internal and external post.
To undertake photo-copying, faxing and other basic office duties as directed by members of the team
To deal with queries for further information from hospitals or other local providers about patients.
To assist in preparing and sending out Practice mailings, recall letters and other practice correspondence.
Ensure aware of non-NHS & relevant charges for private services, and that these are recorded accordingly in the ‘petty cash’ ledger book.
Weekly reconciliation of ‘petty cash’ ledger book. Ensur
-
Medical Receptionist
6 months ago
London, United Kingdom Arista Medical Full timeArista Medical is an established private medical practice that specializes in minor surgery and private GP services. We are based in the heart of Chelsea, on King’s Road and we operate from a state-of-the-art clinic. We are now looking for a full-time medical receptionist with excellent customer service and sales skills. The medical receptionist will join...
-
Medical Receptionist
6 months ago
London, United Kingdom Grafton Medical Partners Full time**Role** **Medical receptionist** **Location** Grafton Medical Partners - Trevelyan House Surgery **Responsible to** Line Manager - Ayisha Ahmed Operations Manager - Moira McCallum **Job Summary** We are currently seeking a Medical Receptionist to further enhance our non-clinical team within the Practice. As part of our Reception team, you will need...
-
Medical Receptionist
6 months ago
London, United Kingdom Beechwood Medical Centre Full timeWe are a friendly and busy GP Practice based in Hackney. Beechwood Medical Centre is looking an enthusiastic and experienced medical receptionist/administrator with excellent communication skills to join our GP Surgery. The successful applicant must be flexible, hardworking, reliable, have experience of using EMIS, be able to work under pressure and...
-
Medical Receptionist
6 months ago
London, United Kingdom Advanced Medical Services Full time**Medical Receptionist** We are looking for a Medical Receptionist for our front of house team, providing daily interface between our patients and services and undertaking responsibility for the effective delivery of the non-clinical aspects of our services to our ever-growing patient base. This position is a Monday to Saturday role. We are based in W13,...
-
Medical Receptionist
6 months ago
London, United Kingdom 108 Medical Limited Full time**Job description** **Full Time Medical Receptionist required for prestigious Harley Street clinic.** **A great opportunity for someone who would like to begin a career in the private medical sector. This role will give the chance to work with a lovely Team and learn so much in terms of medical terminology, different types of clinics, private patient's...
-
Medical Receptionist
6 months ago
London, United Kingdom Tooting South Medical Centre Full timeWork Remotely - No **Job Type**: Part-time **Salary**: £10.00 per hour Supplemental pay types: - Performance bonus **Experience**: - Medical Receptionist: 1 year (preferred) Work Location: In person
-
Medical Receptionist
5 months ago
London, United Kingdom St lukes Medical Centre Full time**Responsibilities**: - Answer incoming calls and request messages. - Schedule appointments. - Locate patient information. - Operate medical office equipment. **Job Types**: Full-time, Part-time, Permanent **Salary**: £9.50-£10.00 per hour **Benefits**: - Flexitime Schedule: - 8 hour shift Ability to commute/relocate: - London: reliably commute or...
-
Medical Receptionist
6 months ago
London, United Kingdom Belgrave Medical Centre Full timeOverview: **Duties**: - Greet patients and visitors in a friendly and professional manner - Register new patients and update existing patient information in the electronic medical records system - Schedule appointments and manage the appointment calendar - Answer phone calls, take messages, and direct calls to the appropriate staff members - Verify...
-
Medical Receptionist
5 months ago
London, United Kingdom St lukes Medical Centre Full time**Responsibilities**: - Answer incoming calls and request messages. - Schedule appointments. - Locate patient information. - Operate medical office equipment. **Job Types**: Full-time, Part-time, Permanent Part-time hours: 22.5 per week **Salary**: £9.50-£10.00 per hour **Benefits**: - Flexitime Schedule: - 8 hour shift - Flexitime COVID-19...
-
Medical Receptionist
5 months ago
London, United Kingdom Belgrave Medical Centre Full timeJob summary We are looking to recruit a full time/part-time receptionist to join our friendly GP practice team. Applicants should have any type receptionist experience with knowledge of Systm-One. GP receptionists will receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and...
-
Medical Receptionist
6 months ago
London, United Kingdom Birchdale road medical centre Full timeWorked previously with NHS Experience is essential Dealing with patients Front house duties - Booking, cancelling appointments - Dealing with all enquires both from patients and Doctors - Understanding, training and leading triage services - Abiding by all of the practices codes and policies - Good ability and knowledge of EMIS Training will be...
-
Medical Receptionist
6 months ago
London, United Kingdom Birchdale road medical centre Full timeWorked previously with NHS Experience is essential Dealing with patients Front house duties - Booking, cancelling appointments - Dealing with all enquires both from patients and Doctors - Understanding, training and leading triage services - Abiding by all of the practices codes and policies - Good ability and knowledge of EMIS Training will be...
-
Medical Receptionist
3 months ago
London, United Kingdom North Kensington Medical Centre Full timeJob summary Part time receptionist required for a GP practice in North Kensington, W10 for 22 hours per week. Excellent communication skills and telephone manner is essential. Ability to work with other members of the team and computer literacy is critical. Previous general practice experience is preferred although we are willing to consider the...
-
Medical Receptionist
6 months ago
London, United Kingdom Belgrave Medical Centre Full time**Main duties of the job** **Key Responsibilities and Duties** - To process incoming and outgoing telephone calls, ensuring that callers are answered courteously, promptly and clearly and that accurate messages are always passed to the appropriate person - To process online consultation forms on to the EMIS computer system in order to be triaged by the...
-
Medical Receptionist
6 months ago
London, United Kingdom Belgrave Medical Centre Full time**Main duties of the job** **Key Responsibilities and Duties** - To process incoming and outgoing telephone calls, ensuring that callers are answered courteously, promptly and clearly and that accurate messages are always passed to the appropriate person - To process online consultation forms on to the EMIS computer system in order to be triaged by the...
-
Medical Receptionist
6 months ago
London, United Kingdom North Kensington Medical Centre Full time**Job summary** Part time receptionist required for a GP practice in North Kensington, W10 for 29 hours per week. Excellent communication skills and telephone manner is essential. Ability to work with other members of the team and computer literacy is critical. Previous general practice experience is desirable but not essential. **Main duties of the...
-
Medical Receptionist
6 months ago
London, United Kingdom North Kensington Medical Centre Full time**Job description** **Job summary** Part time receptionist required for a GP practice in North Kensington, W10 for 29 hours per week. Excellent communication skills and telephone manner is essential. Ability to work with other members of the team and computer literacy is critical. Previous general practice experience is desirable but not...
-
Medical Receptionist
6 months ago
London, United Kingdom Eligo Recruitment Ltd Full time**Southall, London** **£11 - £12 per hour** **Contract**: Temp** **Sector**:Primary Care, NHS **Pay**:£11 - £12/h depending on experience. **Location**: Southall UB1** Medical Receptionist needed for sessions in **UB1** in an lovely GP Surgery. Sessions are from 13.00-18.30 on an ongoing starting asap. You must be proficient in** Emis Web** and...
-
Medical Receptionist
6 months ago
London, United Kingdom Neway International Full timeWe are looking for a Medical Receptionist to join our client's team based in Greater London. **Position**: Medical Receptionist **Location**: Greater London **Employment Type**: Temporary **Shifts**: Monday to Friday, hours between 7:00-19:00; occasional Saturdays if/when required **Pay Rate**: £12.75 per hour (inclusive of holiday pay) **About the...
-
Medical Receptionist
6 months ago
London, United Kingdom STROUD GREEN MEDICAL CLINIC Full timeob description Job Summary Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. To work closely with...
