Security Operations Centre Officer

**Job Ref**:TAY1001

**Branch**:Taymouth Castle

**Location**:Taymouth Castle, Kenmore, Perthshire, Scotland

**Salary/Benefits**:Excellent Salary within a professional team

**Contract type**:Permanent

**Hours**:Full Time

**Hours per week**:40

**Posted date**:25/05/2023

**Closing date**:27/06/2023

**Join the Discovery family, where quality and service are at the heart of everything we do**

Discovery Land Company is a US-based real estate developer and operator of private residential club communities and resorts with a world-renowned portfolio of domestic and international properties.

**Taymouth Castle Golf and Sport Club** is Discovery’s second European private members-only golf sport community. Nestled between two national parks and at the head of Loch Tay in Perthshire, the club incorporates several land estates and is rich in history with dramatic views and offers endless adventures.

This private lifestyle-driven community will offer 125 residences, a redesigned world-class golf course and practice facility, wellness and recreation facilities, a range of outdoor pursuits as well as a refurbished 19th century castle to offer a clubhouse with a range of food beverage outlets and indoor activities. The Club also offers additional facilities at a nearby farm and mountain estate. Taymouth Castle offers a membership that values its relationships, its health, its leisure time, and is a modern community that honours Scotland’s strong legacy of history, outdoor adventure and, most importantly, fun.

This position will operate in a similar way to that of a control room operator and the department will grow as the Club facilities are extended and opened and our unique membership builds. All our security officers are required to hold a valid SIA License.

Our **Security Operations Officers** are responsible for providing support across all Club locations in Security, Fire, Life Safety, Alarm Monitoring, Video Monitoring, Incident Management, Investigation Support and dispatching of safety and security resources as may be required.

**_ Key Responsibilities:_**
- Dispatching and coordinating response to incidents that occur on club premises, or at club events, using appropriate communication methods. Responses may be to medical emergencies, burglar, intruder, fire, or duress alarms. Operators may be required to liaise with law enforcement, fire, or other public safety organisations related to emergencies at or near company property.
- Document, assess, and escalate instances of possible threats in the workplace.
- Report out of the ordinary or abnormal conditions to the company’s security personnel, management, employees, and operations team.
- Partner with Club Management, Facilities Construction, Network Operations, Maintenance and Medical teams during business impacting incidents or events.
- Develop concise, fact-based incident reports for distribution to various Club Security Management.
- Assist in the coordination of service requests requiring after-hours access to Club Properties.

**_ Skills and Qualifications:_**
- Applicants must hold a valid **SIA License **and** **a valid Driving License**.
- You will have the equivalent of 3 years full-time experience in a **security function**, preferably in an operations or control room centre setting.
- Be able to demonstrate proficiency in the use of Alarm Monitoring, Access Control, Video Management, and Crisis Communication technology.
- Experience of using SmartPTT, Genetec, or other enterprise VMS/SMS/Communications platforms is highly preferred, although training can be given.
- Provide excellent customer service in a high call volume setting.
- Ability to work in a fast-paced organisation; coordinate and manage multiple tasks with limited supervision.
- Must be able to communicate effectively with all levels of an organisation.
- Able to work with flexible scheduling (rotating shifts, nights, weekends, and holidays).
- Computer proficient in Microsoft Office suite of products.

**_ Benefits and Perks:_**
- Competitive Pay and bonus eligibility
- Pension Contribution
- May be eligible for a fuel contribution dependant on location
- Professional development and upward mobility opportunities
- A Work-Family Culture

**About Discovery Land Company**

Founded in 1994 by Michael S. Meldman, Discovery Land Company specialises in building luxury residential private club communities and resorts throughout the World. We have grown to be the premier player in the high-end resort residential niche with over 20 world-class projects in our portfolio. Every community features unparalleled amenities and inspired experiences that cater to a family-oriented lifestyle. Driven by a commitment to excellence and innovation, Discovery’s distinguishing hallmark is a unique approach to each location that respectfully integrates the natural and cultural characteristics of the land that surrounds it.