Retail Sales Advisor

3 months ago

Manchester, United Kingdom Arco Full time

**About The Role**:
You will also be required to provide holiday/sickness cover for our Vending Machine Operative who stocks our Arco vending machines on customer sites and liaises with customers and account managers to maintain high levels of service.

Don’t worry if you don’t know much about the health and safety industry or personal protective equipment (PPE), as we’ll teach you all there is to know, and provide you with a platform to learn, develop and grow.

Key responsibilities include:

- Delivering outstanding levels of customer service
- Interacting with our customers, in store, on the phone and on customer visits, to promote our products and services
- Providing a great shopping environment for our customers ensuring our stores are clean, tidy and presentable - a store we can be really proud of
- Processing customer transactions and responding to customer enquiries using our bespoke IT software

On top of working for the UK’s leading integrated health and safety experts, you’ll also receive:

- £10.90 p/h plus up to 10% annual bonus
- 32 days holiday inclusive of bank holidays, plus the option to purchase up to 5 more days
- 2 fully paid Community Volunteering days every year
- An excellent pension and 8x salary Life Assurance scheme
- A huge range of high street retailer discounts to help with cost of living via MyArco Perks
- Free, 24-hour access to our Employee Assistance Programme
- Access to our Learning Management System, to support your personal and career development
- Long-term service awards - we’re proud to have employees who have worked for us for 40 years

About you

The ideal Retail Sales Advisor will be/have:

- Experience of working face to face with customers, preferably in a retail environment
- An understanding of what makes a great customer experience
- Be comfortable making promotional calls to business customers
- A full UK driving licence
- An understanding of IT systems to process transactions and respond to customer enquiries
- Flexibility to cover colleague shifts (team absence, holidays)

**About Us**:

- As the UK’s leading integrated health and safety experts, Arco combine multi-channel distribution of 170,000+ products with specialist training, consultancy, and site services. Our history spans over almost 140 years, and we are at the start of an exciting new chapter, with ambitions to make us more profitable and sustainable, following the recent appointment of our new CEO.
- We’re 100% committed to developing our business in a way that benefits our people, our customers, the communities we serve and the planet. We are now moving forward through a period of change as we begin to align our culture, behaviours and ways of working to drive performance and ensures we will succeed together and be rewarded for that shared success. Because It’s on us. To deliver. Together.
- Our behaviours; Perform, Care, Collaborate and Deliver, create and turn in to tangible actions, and we’re now looking to recruit an Retail Sales Advisor who can align to these behaviours, and help us achieve our goals.

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