Hotel Receptionist

**Hotel Receptionist**

The Mercure Newcastle George Washington Hotel Golf and Spa is an independently owned hotel, golf and leisure complex located on the outskirts of Newcastle upon Tyne. The hotel has been awarded and become an AA 4 Star Hotel. We have recently joined Mercure Hotels, a brand of Accor Hospitality, Europe's leading hotel group with over 4000 hotels. The Washington-based hotel offers a convenient location for visitors to the Tyne and Wear region with easy access to the major road network and within 15 minutes of Newcastle upon Tyne, Sunderland and Durham.

Shifts are either 7.00am - 3.15pm or 3.00pm - 11.00pm.

We need people like you. Reliable people who speak with a smile and deliver a warm welcome. At The Mercure George Washington Hotel, we respect our staff for what they are: individuals and team players whose skills make us one of the world’s top companies. Flexibility is key to our business culture and we aim to help everyone get the work/life balance right.

You’ll be the public face of the hotel - and your public will expect you to be an expert in many areas. You’ll have good knowledge of our facilities and services, understand billing and messaging, even advise on local tourist attractions.

You must have a good general education and excellent customer service skills.

Experience using Opera PMS System would be an advantage

**General Scope and Purpose**

To be totally customer focused by consistently delivering excellent customer service with an informed, friendly and effective approach.

To provide professional, friendly and efficient Reception service to all guests of the hotel, whilst achieving maximum revenue and guest satisfaction.

To maintain standards of hospitality as laid down by hotel and company policies and procedures.

**Responsibilities**:
To welcome all guests on their arrival and assist them in a courteous, helpful manner with registration and when checking out of the hotel.

Ensure the hotel cash handling and credit procedures and to report any discrepancies to your Supervisor immediately.

To operate the hotel switchboard, answering it to the company standard, ensuring that all messages are correctly handled and processed to guests’ rooms immediately.

To monitor all guest accounts and to make sure all charges posted are correct with supporting documentation.

To take a reservation according to company standard during periods when the Customer Sales Centre is unmanned or busy, ensuring all necessary information is completed and recorded accurately.

To up sell all hotel facilities within the hotel to guests.

To ensure the security of guest valuables, departmental keys and floats. This to include ensuring company procedures are strictly adhered to at all times.

To deal with guest enquiries, either by fax, telephone, letter or verbally.

In return we will give you free meals on duty, access to a pension scheme, free uniform and hotel discounts worldwide.

**Job Types**: Permanent, Zero hours contract

**Salary**: Up to £10.42 per hour

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- On-site parking

Schedule:

- Weekend availability

Ability to commute/relocate:

- Washington: reliably commute or plan to relocate before starting work (required)

Work Location: In person