IT Apprenticeship

If you're hungry for growth, thrive in a collaborative environment, and have an insatiable curiosity for technology, Orderly has the role for you. Join them in reshaping the future of hospitality tech and be a part of something extraordinary.

In this opportunity, you will support internal colleagues working within Orderly with all requests, IT. This could include device issues, software installation, or even new hardware. There is also the opportunity to gain exposure to their wider infrastructure which supports our customer-facing solutions.

At Orderly, they are not just a company; they are the architects of digital transformation. Their cutting-edge technology is shaping the future of hospitality, revolutionizing how restaurants and bars operate. Orderly is on a mission to redefine efficiency, streamline operations, and empower businesses to thrive.

In this role, you’ll work towards your Level 3 Information Communications Technician Apprenticeship, delivered by our expert training team at Baltic Apprenticeships.

**A Typical Day in the Job**:

- Document and track support tickets in the internal ticketing system, maintaining a comprehensive record of interactions and resolutions.
- Managing all internal technical service requests within SLAs (i.e. new starter requests, password resets, device setup.)
- Managing and updating Users, Devices, and Software within the Microsoft environment (InTune).
- Proactively identify patterns or trends to issues and suggest improvements to product documentation, user guides, or training materials.
- Provide technical guidance and advice to colleagues.
- Contribute to the creation and maintenance of knowledge base articles and technical documentation to enhance the self-service capabilities of customers and the support team.

Full training and support will be provided by your workplace mentor and from the Baltic team.

**Salary, Hours** **&** **Benefits**:

- Monday - Friday 9:00 AM - 5:00 PM (Fully flexible working)
- £19,000 Per annum
- 25 days holiday (excl bank holidays)
- Private Health Insurance
- Enhanced parental leave
- Electric car scheme
- Cycle to work scheme
- Techscheme

**Desired Qualities, Skills and Knowledge**:

- Motivated team player
- Ability to use your own initiative
- Eager to learn
- Genuine interest in IT
- Knowledge of Azure or Intune is beneficial
- Grade 4/C in GCSE Maths and English or Level 2 Functional Skills

**Your Training with Baltic**:
This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support technician.

**Next Steps**:
**Eligibility Criteria**:
**Vacancy Information**: Location
- Derby

Postcode
- DE1 2RJ

Programme
- ICT Support Technician - Level 3

Salary
- £19,000.00

Reference
- JO-2309-13787