Shift Commander

3 weeks ago


Preston, United Kingdom CBSbutler Full time

Job ref:
CM1201597_1674234743
- Location:
Preston, Lancashire
- Sector:
Cloud Services/ Technicians
- Job type:
Contract
- Salary:
£40 - £45 per hour + Inside IR35
- Contact:
Chloe Manerowski
- Published:
about 12 hours ago
- Duration:
6 months +
- Start date:
ASAP
- Consultant:
Chloe Manerowski

Shift Commander

+ On site in Preston

+ Shift Work

+ 6 months +

+SC cleared role

+Inside IR35

+ £40 - £45 ph

**Skills**:

- IT Helpdesk manager experience
- Leadership experience

This role operates in 24x7 environment, covering 12 hour shifts of days and nights. Full details of this pattern will be discussed at interview.

**Responsibilities include but are not limited to**:

- Be central to leadership for day to day management of services
- Initial management escalation point for all support groups within the Command Centre
- Manage ServiceNow Major Incident tickets by priority and workload to ensure contract SLA's are met, tickets updated and customers informed of progress
- Manage a team of Support Analysts who will be monitoring, alerting & reporting on servers
- Facilitate Continuous Service Improvement in line with the business strategy
- Provide Management reporting for internal and customer stakeholders
- Support the Major Incident Management team by leading the technical support group
- Facilitate end to end recovery
- Provide input to daily, weekly, and monthly service review

**Desirable knowledge**:

- Monitoring Tools (Nagios, Smarts)
- Ticketing Tools - ServiceNow ideally but not critical
- VMware vCenter
- Windows Server
- Windows Desktop
- ITIL (v3 &/or v4)
- Leadership

The roles are for 24x7, covering 12 hours shifts of days and nights



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