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Recoveries Handler

3 months ago

Warrington, United Kingdom Connexus Group of Companies Full time

Job Title Recoveries handler

Department: PCH Recoveries

Responsible to: Nicola Walker

Main responsibility of the role:
Recoveries:

- Sending new payment packs
- Negotiating hire charges and repair costs with Third Party Insurers /solicitors.
- Taking TPI calls in relation to ongoing hire and payment packs
- Completing pre-audits and post-audit on new hires.
- Settling recovery/storage, credit repairs and uninsured losses
- Reviewing liability
- Chasing VAT payments from clients
- Dealing with fines and damage to the hire vehicles.
- Working towards team monthly targets

Key Accountabilities:

- Able to work independently and as a team member
- Good organisational
- Exceeding targets
- Excellent verbal and written skills

Skills required:

- Credit Hire Knowledge
- GTA ABI knowledge
- Proclaim experience
- MS Office experience

Regulatory Knowledge: FCA, Complaints procedure

Personal Attributes: Communication skills, Time keeping, honest, reliable, flexible, work ethic, determined.

Hours: 37.5 Hours Monday to Friday

Health and Safety:

- Ensure work area is tidy and report and incidents and potential risks

Information Security:

- Awareness of regulations in relation to the handling of all data, personal or business related, in compliance with legislation and guidelines set out, but not limited to GDPR, FCA, SRA and ISO 27001

Pay: £25,000.00-£27,000.00 per year

**Benefits**:

- Company pension
- Language training provided
- Work from home

Schedule:

- Monday to Friday

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: Recoveries handler