Homeless Caretaker

Are you great with people?
- Do you have a passion for customer excellence?
- Do you have an amazing telephone manner?
- Are you keen to work with the local community?
- Would you like to make a difference?

If the answer to the above is yes, then read on because we are looking for talented customer centric individuals to join our team.? We are looking for individuals who are engaging, confident and understand the importance of delivering an exceptional customer journey for all of our tenants.? This is a truly unique chance to be part of a team that is fully focussed on a first call resolution approach and be the heart of the organisation.??

**Why should I join GCH?**

Gloucester City Homes is a dynamic social housing provider with over 4,600 homes in the city. We have a strong track record of success and a clear vision for the future. We are one of the Housing sectors’ leading community-based Housing Association, ranked at No 40 in the Times Top 100 not-for-profit companies to work for.? The development of our people and our commitment to customer excellence is the core reason why we have created a new team to be the focal point of our day-to-day contact with all our tenants.

**So, what is the purpose of the role?**
- The overall purpose is providing a good standard of maintenance and repairs to our homeless accommodation service.
- To be responsible for the condition of the homeless accommodation, conducting regular inspections both internal and external. Reporting any repairs that are outside of your remit to the main GCH repair and maintenance team.
- Liaising with and working alongside our homeless accommodation officers to achieve relet targets of 36 hours within our homeless schemes.
- Conducting Health and Safety requirements such as fire alarm, and water testing to ensure that the schemes are compliant and meet specific compliant deadlines.
- To work with our part time caretaker to maintain the gardens and grounds at our homeless schemes, which includes mowing the lawn, maintaining shrubbery, and cleanliness of all bin storage areas to encourage recycling where appropriate.

We are looking for someone who is flexible, reliable with a can-do attitude. You will have the ability to drive or access to transport is essential. You will need to understand the vulnerable customers we work with. You will also have a sense of fun with good communication skills as the job role can be demanding and an ability to prioritise your workload is useful.

To provide a great experience to all customers, is essential and being customer centric fostering a positive customer experience.

To be responsible for minor repairs and maintenance, Health, and Safety compliance, decorating and cleaning of our properties to enable the properties to be relet within 36 hours.

As an ambassador for GCH, you will need to be strong at building and maintaining relationships across GCH and with our customers to support effective service delivery and great customer experience.?

Not only is Gloucester City Homes a great place to work, but we also offer some excellent benefits such as a:
30 days holiday per annum (pro rata)

Buying & Selling of holidays

Life Event leave

Access to a benefits portal

Competitive salary,

Social Housing pension scheme,

Employee wellbeing package,

Healthcare plan,

Employee Assisted Programme

Trust based working

Cycle to work scheme

Community impact day

Volunteering day of your choice

Potential learning pathways with qualifications

plus a town centre office with nearby parking for our permanent office based employees

**Closing Date: 19th February 2023**

**Interview Date: Week commencing 20th February 2023