Spares Coordinator

**Role**

We are looking for an experienced, talented and enthusiastic Spares Coordinator to join the Brooktherm team.

Why work for us? At Brooktherm, we value our employees and are committed to providing a supportive and collaborative work environment. We offer opportunities for career growth as well as a comprehensive, industry leading benefits package.

**Company Description**

Brooktherm Refrigeration Ltd is a leading Refrigeration and Air Conditioning company based in Birkenhead, North West England. We specialise in Industrial Refrigeration, Refrigeration and HVAC, providing a wide range of services from design and installation to maintenance, service, and direct supply of spare parts.

We are a member of the Daikin Group and as such benefit from the support of a global industry leader.

**Job Purpose**

The primary objective of the Spares Co-Ordinator role is receiving requests for quotation from clients and then sourcing quotations from qualified companies. The preparation of quotations and negotiating the best prices for the company is a key performance indicator. In addition to the buying function there is also an element of sales and regular telephone communication discussing individual requirements with clients.

**Duties and Responsibilities**
- Sourcing of most competitive prices for spare part enquiries before placing order
- Build strong supplier base and actively negotiate on prices and lead times
- Produce accurate and competitive written customer quotations
- Liaise with stores and provide copies of all relevant paperwork to enable accurate receipt and distribution of goods
- Raise customs invoices when appropriate when shipment International and EU
- Raise sales invoices on Clik system ready for posting
- Raise purchase invoices on Clik system
- Liaise with accounts department on invoicing queries and contact relevant suppliers to resolve any issues
- Communication with customers regarding quality, delivery issues and contacting relevant suppliers to resolve any issues
- Regular contact with customers regarding new jobs (sales)
- Maintaining current relationships with existing customers
- Maintain regular, consistent and professional attendance, punctuality and personal appearance
- Pursue personal development of skills and knowledge necessary for the effective performance of the role
- Adhere to stated policies and procedures relating to health and safety and quality management
- Maintain a good level of tidiness/cleanliness within your particular working environment.

**Additional Duties**

This job description is no way states or implies that these are the only duties to be performed. You will be expected to follow any other job-related instructions and to perform other job-related duties as requested by your supervisor.

**Qualifications Required**
- Reliable, positive, motivated, and accountable with an excellent work ethic.
- Excellent communication and interpersonal skills to interact with clients and colleagues.
- Strong organizational skills to prioritize tasks and manage time effectively.
- Demonstrated ability to work independently or as part of a team.
- Willingness to adapt to changing priorities and work in a fast-paced environment.
- Confident with electronic systems for day-to-day operational duties.
- Excellent problem-solving skills to ensure accurate diagnosis and repairs.
- Strong attention to detail to ensure accurate documentation is provided.
- Customer-focused to maintain excellent customer service levels.

**Essential Attributes**
- Reliable, positive, motivated and accountable with an excellent work ethic
- Excellent communication and interpersonal skills to interact with clients and colleagues
- Strong organisational skills to prioritise tasks and manage time effectively
- Demonstrated ability to work independently or as a part of a team
- Willingness to adapt to changing priorities and work in a fast-paced environment
- Confident with electronic systems for day-to-day operational duties
- Excellent problem-solving skills to ensure accurate diagnosis and repairs
- Strong attention to detail to ensure accurate documentation is provided
- Customer focused to maintain excellent customer service levels

**Benefits**
- Highly competitive salary (£--k+ based on 39hr week)
- Available overtime at premium rates (x1.5/x2/x3)
- 25 days holiday (+ bank holidays)
- Holiday pay at average weekly wage
- Holiday sell/buyback scheme (up to 5 days)
- Sick pay (up to 4 weeks)
- Company pension scheme (matched up to 7%)
- Private Health plan
- Private Health insurance
- Death in service (x3yrs salary)
- Company bonus scheme
- Opportunities for professional development and advancement within the company

Pay: From £23,000.00 per year

**Benefits**:

- Private medical insurance

Schedule:

- Monday to Friday

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Loc