Senior IT and Communications Officer

**KINGSBURY HIGH SCHOOL**
- **spectemur agendo **_

**SENIOR IT & COMMUNICATIONS OFFICER**

**JANUARY 2024**

**Reports to**: Head of IT
**Salary Scale**:Support Staff Pay Scale PO1 Point 28—31 (£36,648—£39,186) plus London Weighting (£2,175)
**Contract**:Permanent/Full Time
**Deadline for Applications**:Friday 26th January 2024
**Proposed Start Date**:Immediate Start

**MAIN PURPOSE OF JOB**
KHS are seeking a committed and enthusiastic Senior IT & Communications Officer to join our vibrant school. The post holder of this role is responsible to the Head of IT & Director of Resources for the maintenance and administration of the School’s Computer Networks, providing on-going technical and developmental support to both curricular and administra
- tion areas. In the execution of duties, the post-holder will be expected to liaise effectively with the manager of curriculum and administrative areas.

**DUTIES AND RESPONSIBILITIES**
The duties and responsibilities of this post will be carried out in accordance with Whole
School and Departmental policies and regulations (including Statutory regulations), and will include the following:

- providing effective maintenance and support for designated administrative networks
- providing ‘on call’ support to both school sites
- providing help and technical support within the School’s planned computer development programme including carrying out hardware and software upgrades
- maintaining adequate security and back-up procedures for administrative systems
- providing technical support in the development of School based ICT Projects
- undertaking other duties and responsibilities as directed by a designated
- Line-Manager.

Service smooth enough for very busy professional staff. Ensure that a smooth service is provided to our busy professional staff and our students in the following operational areas:
Networking infrastructure (switches etc.)
- Wireless network infrastructure
- Domain servers
- Virtualisation
- Microsoft Exchange
- Microsoft Endpoint Management
- Firewalls

**Job Description—Continued**
- Hardware and software required for teaching and learning, office working and other school activities
- Internet
- DBA on SIMS
- Fixed line telecoms
- Mobile telecoms and smart phones
- EPOS and other payment systems
- School website
- Reprographics
- Projection and display equipment
- CCTV
- Network attached facilities infrastructure including fire alarm and boiler systems
- Security access control systems, including gates and doors

**GENERAL RESPONSIBILITIES (Common to all Support Staff job Descriptions)**
- To undertake general duties, administration and any reasonable task as directed by the Line Manager or Headteacher and to carry out such other tasks as are essential to fulfil the job’s core purpose
- Participate in training and development, activities and programmes, and attend and participate in meetings as required
- Assist with first-aid for students and staff, including looking after sick students and liaising with parents and staff
- Be aware of and comply with policies and procedures, and report all concerns to an appropriate person, in respect of: child protection, health, safety and security, confi
- dentiality, and data protection
- Contribute to the school’s commitment to equality of access to opportunities to learn and develop for all pupils
- Undertake these duties within agreed school objectives, policies and procedures and promote the Schools Equal Opportunities Policy
- To present a positive impression of the school in all encounters with visitors or on school visits
- To respond calmly to the challenges of school life

**Person Specification**
**Experience & Desired Certification**
- Experience in maintenance of Microsoft Server 2016/19+ and Windows 10/11 client side
- Experience with configuration and maintenance of network endpoints, core and centralised wireless infrastructure
- Experience with print management solutions
- Experience with other network attached systems such as CCTV, access control, alarms, heating
- Experience with VMware
- Experience providing desktop support to staff with a range of IT skills levels
- Experience setting and monitoring standards (including SLAs)
- Experience of IT governance
- Experience delivering an excellent level of customer service, including consulting with customers, asking regularly for feedback and acting upon that feedback
- Experience managing projects and change
- Industry certifications such as: Microsoft, CompTIA A+/Network+, VMWare, Cisco

CCNP

**Knowledge, Skills and Abilities**
- Excellent understanding of what makes great customer service.
- Excellent understanding of desktop and other school IT environments
- Good communication skills, both written and oral, are necessary to engage effectively with customers, students and staff
- Ability to work calmly under pressure and changing circumstances, demonstrating a high level of professionalism, patience and efficiency at all