Collections Agent

5 months ago

Solihull, United Kingdom 808 Group Full time

Would you like to join one of the fastest growing departments, within one of the Uk’s leading banking businesses. You will be rewarded with opportunity to grow and develop your career, together with a rewarding basic salary, generous holiday entitlement and company wide profit share. We are looking for Collections agents to join our ever-expanding business.

Our Collections agents are trained to deliver exceptional customer service. They handle telephone enquiries on a wide range of topics from updating customer details through to creating affordable repayment plans.

If you have the skills to talk to customers about what they need, and are keen to be a collections agent, then we will teach you all about the products that they have and how to help find a solution for them. Get in touch with us if you think that you can do the below things for our customers.
- Deal empathetically with customers whilst questioning and probing to understand their circumstances.
- Communicate with customers in arrears to agree sustainable payment arrangements in line with affordability.
- Understand forbearance options available to customers and work with them to understand their long-term intentions of repaying their loan balance.

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£23,500.00 per year

**Benefits**:

- Company events
- Company pension
- Gym membership

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

Work Location: In person

Reference ID: wb colpar

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