Case Underwriter

Welcome to Hastings Direct - From our Group HR Director Pam Angel
- We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues.
- We provide insurance for over three million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD - we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead.
- Job Details
- Make decisions on acceptability of risks in accordance with current underwriting appetite and within defined authority, using knowledge of product & policy cover.
- Handle claims indemnity queries where there has been non-disclosure or queries regarding policy cover in accordance with the Consumer Insurance (Disclosure & Representation) Act.
- Identify and make recommendations for continuous improvement to enhance operational efficiency.
- Ensure undesirable risks are removed from cover at the earliest opportunity and not renewed.
- hybrid opportunity - the team operate out of the Bexhill office so you will be expected to commit to one der per week at the office.
- Skills we would love you to have
- CII Certificate in Insurance (or working towards this qualification)
- Good knowledge of personal lines insurance with at least 3 years’ experience in a senior/technical role.
- Excellent underwriting knowledge and risk assessment skills.
- Good knowledge of current legislation affecting insurers (e.g. CIDRA & Deregulation Act)
- Good time management skills, attention to detail and the ability to work alone and under pressure.
- What we offer

Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.
- Regrettably we are unable to offer sponsorship for this role
- Reward:

- Salary - Attractive salary based on experience (pay reviews also completed each year)
- Flexible Working - We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.
- Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings’ performance against our business goals and your own personal performance.
- Physical Wellbeing - We like to help our colleagues take a proactive approach in keeping themselves well, that’s why we fund our colleagues to be able to claim against everyday health care through our healthcare cash plan.
- Financial Wellbeing - As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes - discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support.
- Mental Wellbeing Programme - At Hastings Direct we understand that mental health cannot not be scheduled, that’s why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs
- There's more - 25 days annual leave +bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more. Most of our benefits and wellbeing resources are available to colleagues from their first day whilst some optional benefits, which involve committing to a 12-month payment schedule, are available as soon as you have completed your probationary period.

Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve

We deliver good outcomes for our customers every time by providing great products at the right price with our simple and straightforward serv