Travel Customer Service Advisor
3 days ago
**Travel Customer Service Advisor**
**£22500.00 per annum plus excellent benefits**
**Kettering**
**Permanent**
We are currently recruiting Travel Consultants to join a team in Kettering. You will be working with a fantastic team, supporting customers will all aspects of their travel requirements including holidays and flights. The company offer first class workingconditions and excellent benefits.
**Job duties as a Travel Consultant**
- Supporting customers with all aspects of their travel requirements including; booking packaged holidays, cruises, flights, hotels and other travel related products
- Handling enquiries over the telephone
- Ensuring that you have a good understanding of our company’s products and services
**Skills and Knowledge**
- Excellent verbal and written communication skills
- Experience in a customer focussed role ideally within a call centre environment
- Experience in a target driven environment, upselling suitable products and managing customer expectations
- A great team player with strong PC skills
- Experience of working within the Travel industry (desirable)
**Working Hours**
You will normally be required to work an average of 37.25 hours per week from Monday to Friday 0800-2030 and Saturday and Sunday 0800-1800. These hours will be worked over a maximum of 6 shifts per week in a 2-week working pattern. Applications for part-timehours will also be considered in line with business opening hours and required flexibility.
**Benefits**
- Work flexibly between the office and home following completion of training
- £500 learning bonus paid once initial training is completed
- 25 days holiday PLUS Bank Holidays
- Educational trips - the best way to talk to our customers about a destination is to experience it yourself
- Subsidised Gym Membership
- Up to 10% Company pension scheme
- Discounts and offers for our employees
- Reward and recognition scheme
- Regular Health and Wellbeing initiatives and wellbeing services
- Close to public transport links and local amenities
- Free onsite parking
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