Technical Expert

7 months ago


Bolton, United Kingdom De La Rue Full time

**Key responsibilities**

SAFETY/SECURITY
- Promote and maintain a safe and secure working environment

QUALITY
- To effectively liaise with the respective Regional Sales Manager and the customer to fully understand and report their needs and requirements
- Identify potential problems and implement remedial action
- Reduction in customer complaints from technical issues
- Support Quality team in customer complaint analysis, testing and corrective action implementation; managing customer returns in line with the 8D response system.

COST
- Optimise processes in terms of yield, output and cost by implementing robust systems and procedures
- Control the process of trial material stocks

DELIVERY
- To travel in territory as needed to support Regional Sales Manager
- Manage the smooth introduction of new products into manufacturing to ensure achievement of customer service objectives
- Identify and solve process-manufacturing problems as they arise and act as the technical support to the customer
- Identify and implement process improvements on site analysing process capability and manufacturing techniques
- To manage the handover of new products and improvements to manufacturing ensuring all documentation and procedures are in place to allow smooth implementation
- Work towards elimination of the key bottlenecks through the manufacturing route
- In conjunction with other manufacturing areas, provide and implement training programmes for new equipment and procedures
- Actively participate in R&D projects on site; initiation of trial request paperwork and follow through to technical results reporting and proposing recommendations ensuring new products are delivered within the specification, agreed time and exacting quality.

PEOPLE
- Actively promote customer relationships to improve working practices

The above list is not exhaustive. You will be required to undertake other duties within your capabilities, consistent with this role, to support the needs of the business.

**Pre-requisites (Essential)**
- Proven experience in a technical role, ideally within a related industry
- Degree in Chemistry and/or proven industrial experience from one or more of the following areas:

- Formulation of Industrial printing, inks, binders and pigments
- Industrial thin polymer film, PET, BOPP etc.
- Six Sigma or knowledge of other lean techniques desirable
- A knowledge of laboratory based analytical techniques and methodologies
- Computer literate with MS Office; experience in the use of AutoCAD, CorelDraw and Minitab advantageous
- Have a strong understanding of manufacturing processes

**Pre-requisites (Desirable)**
- Ability to progress several initiatives / projects simultaneously
- Project management skills/experience
- Demonstrable people skills especially liaison with other departments and customers
- Be proactive and results orientated and able to demonstrate examples of improvements and achievements
- Be a resilient self-starter
- Possess strong communication skills
- Ability to build strong internal and external working relationships

We want to work with people like you from all backgrounds and experiences, to help us gain a diverse workforce with a broad outlook and sharp expertise. We are looking for people unafraid to go that extra mile, bringing with them unique characteristics and abilities.

Show us you have what it takes and we'll reward you with a great place to work alongside other great people. Global business, global people. We think De La Rue is an amazing place to work. But don't just take our word for it.

**Join The Team and Create Your Own Story**:



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