Sales Operations Lead

3 weeks ago


Banbury, United Kingdom British Valve & Actuator Association Full time

If you are looking for a role to grow and develop yourself within a dynamic business, we have an excellent opportunity for you You will lead and develop the UKI Fisher Control Valves Sales Operations business, to deliver continuous improvement from quote to cash, driving customer experience by championing customer segmentation, prioritizing workload to improve efficiency, meet objectives, develop people and processes to achieve or exceed bookings, sales, and DSO targets.

As a Sales Operations Lead, YOU WILL:
- Lead team to deliver bookings growth through commercial activities, LEAN business processes, consistent use of business tools, speed and quality
- Set goals for each team member in alignment to UKI business goals
- Ensure full compliance with legal and Company requirements with regards to Trade Compliance and Ethical Business and follow the vital procedures
- Drive service level based on Fisher Control Valves customer segmentation strategies including delivering enhanced service levels to ensure customer loyalty and bookings growth
- Helping the team to respond to sales enquiries from customers, qualifying all enquiries to ensure proposals are accurate and commercially verified and offer the best solutions that highlight customer business benefits
- Liaise with Sales manager, Field Sales and Account Management to prioritise effort, gather competitive intelligence, agree product direction and price strategy to improve customer service consistent with account plans that contribute to their ongoing development
- Using standardized European and BU processes, ensure the timely entering of orders into the sales order processing system verifying that all data is checked and accurate Sales Operations Lead WE’RE HIRING
- Be the escalation point for customers and handle Sales POR process & report on bookings predictions for period end closely IN THIS ROLE YOU WILL NEED:

- Educated to HNC/Degree level in a business or engineering field, or relevant experience within the industry
- Demonstrate ability to communicate well across a matrix organization
- LEAN awareness preferred
- Background and experience in Inside Sales and/or Customer Service equivalent roles is essential
- Leadership experience preferred
- Experience of using product and business systems, standard business reporting tools, for example Oracle and CRM systems is advantageous
- English fluency to business standard

**Published: 4th July 2023



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