Sales Advisor

7 months ago

Derry, United Kingdom FTZ Ltd Full time

**DON’T MISS THIS OPPORTUNITY **

If you are interested in the latest technology and can engage in great conversations with our customers we have an exciting opportunity for you

Competitive salary and realistic potential to earn excellent uncapped commission.

We are recruiting for a full-time Sales Advisor in our o2 Franchise Store

O2 is a leading digital communications company with over 25 million customers across the UK. O2 is one of the world's most innovative companies putting their customers at the heart of everything they do.

Fone Trading Zone Limited (FTZ LTD) is a leading telecommunications company with over 20 years’ experience in the industry. We are an O2 franchise in NI with 2 stores located in Spencer Road and Larne. We are proud to be an O2 partner.

**We currently have a vacancy for a Sales Advisor in our Spencer Road Store**.

Starting salary £21,174-21,673 per annum plus attractive commission structure - uncapped (commission paid monthly)

We want you to earn commission also, so have made our commission structure realistic and achievable.

Just like our customers, we offer our employees more. From a range of benefits, rewards, training and ongoing career development there are many reasons to join FTZ Ltd.

**The Role**

We offer a differential and memorable customer service experience and your job is to provide the wow factor for our customers' whilst driving for great sales.

You will do this by educating and inspiring customers. Showing them how to get the most out of their technology as well as showing them how technology can support their passions in life. You will speak with customers in-store or by running events in the community

You will show your love of technology by using it, and most importantly enjoying it.

You'll make the most technically advanced products seem simple and you will love to keep your finger on the pulse of the latest trends.

We want people who drive for results, achieve targets but ensure the customer is at the heart of everything they do. We want team players and individuals who can help find creative solutions in their store. We want people who seek personal excellence, want to develop/progress, and will be an amazing Brand Ambassador for O2 and FTZ.

**Responsibilities**

The main responsibilities of the role are:

- Being passionate about all things tech, O2's products, services and propositions and understanding what we offer as a business so you will become an expert in all things O2
- Understanding our customers and what is important to them, adapting your style to meet their needs and providing the right solution in a knowledgeable way
- Being empathetic when dealing with difficult situations and demonstrating a range of techniques to keep calm when looking to resolve customer concerns/complaints.
- Resolving customer's technical issues and the ability to explain issues in a way the customer will understand
- Networking in the local community to build networks and relationships
- Delivering WOW demonstrations and community events to create a desire to buy and provide an overall unique experience.
- Taking ownership for your development with support from your Store Leader, Trainers and on-line computer based training tools
- Looking ahead and always being up to speed with the latest and greatest developments by proactively researching the latest industry trends, products and services and understanding all forms of connectivity
- Being confident in using the store systems and processes and always looking for opportunities to be more efficient
- Working with your team to take ownership of the store appearance - taking pride in where you work
- Working to targets and deadlines. Supporting the store with the targets - conversion through conversation

**Essential Criteria**
- 6 months previous experience in a customer-facing or sales role
- GCSE Maths and English or equivalent
- Previous experience of working to deadlines/targets
- Passionate about technology and mobiles

**Desirable Criteria**
- At least 6 months experience in a sales role
- Previous experience in a similar role within telecoms

**Job Types**: Full-time, Permanent

**Salary**: £21,174.00-£23,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Employee discount
- Health & wellbeing programme
- Referral programme

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Commission pay

Application question(s):

- Please outline why you would like to work in a role which combines excellent customer service with quality sales?
- Do you have GCSE (or equivalent) standard of education, including a pass in Maths and English

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: SA/SR/0923

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