Medical Secretary

6 months ago

Ipswich, United Kingdom Burlington Primary Care Full time

To provide an efficient, typing and word processing service for the clinicians and other Health Professionals as required. This includes the typing of letters, reports, patient referrals etc. accurately and to a high standard To be fully trained in the use of the e-referral appointments system, making appointments as well as being able to use and monitor the system on behalf of the Practice. To deal with all GPs incoming work attracting a private fee e.g.

insurance report requests and medicals, including the photocopying/printing off of patient records and the typing up of reports etc. as required. To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure To provide a high standard of patient communication, delivered with customer focus to practice population, adopting a professional and cordial manner at all times To retrieve medical records and process requests for copies of medical records in accordance with the Protocol Facilitate referrals to the appropriate departments of secondary care and other organisations as required. Code, scan and match documents onto SystmOne as they come into the surgery on a daily basis.

Systematically administer and process document workflow in line with Practice policies and procedures, ensuring that requests are accurately recorded in a timely manner and in accordance with agreed Practice protocols Action Tasks from clinicians and use the re-scheduling system to chase and follow-up requests in a consistent and uniformed manner Answer telephone calls and deal with (ad-hoc) face to face enquiries from patients about their healthcare needs. Produce and submit invoices when required, adding the entry on the accounts spreadsheet. Check the accounts spreadsheet on a regular basis to ensure payment has been made and chase as necessary Maintain a spreadsheet for urgent and 2 week wait referrals and check on a regular basis to ensure that patient has been seen by the Hospital within the required timescale. Receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries Use of AccuRX to communicate with patients.

To provide cover for members of the Team during periods of sickness and annual leave Undertake additional duties that may reasonably be expected by the GPs or Practice Manager Proficient use of SystmOne, DXS and other related software Use and understand medical terminology Maintain a spreadsheet for 24hour ECGs, configure tapes, download and liaise with the provider

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