Clinical Navigator
3 weeks ago
We have an exciting opportunity for a band 2 reception post based at St Margarets Hospital Epping.
The Receptionist/Care Navigator is the focal point of communication between the patients, doctors and other clinical and non-clinical staff. As first point of contact to ensure visitors are signposted / directed to the appropriate services. This encompasses dealing with incoming calls from external organisations, the general public and patients; dealing with queries, appointments and reception desk cover including booking patients on to electronic system.
The role also has responsibility for dealing with incoming post, scanning, photocopying records and any other instructions commensurate to the role.
Receive, welcome and advise patients.
Signpost/direct patients appropriately to relevant clinical staff/services
Book and attend patients onto Systmone
Send, receive and action messages via clinical system.
Answer telephone enquiries from patients, staff and other external agencies.
Receive and action or forward incoming/outgoing mail.
Assist medical staff with ad hoc administration type enquiries.
Contribute to the reception team and provide an effective day to day Reception
Provide clerical and administrative support to other staff groups as appropriate.
Participate in identified training and personal development.
Assist with health promotion and other related activities as necessary.
Maintain supplies of certain items of stationery and supplies for the administration team
Working for your organisation
EPUT are looking for motivated staff who shares our Trust values of Care, Learn and Empower. In return, EPUT can offer you a range of benefits and development including;
- Season Ticket Loans
- NHS discounts for staff
- Excellent Training facilities and opportunities
- Buying and Selling annual leave scheme
- The opportunity to work bank shifts and expand knowledge and experience in other areas
- Salary Sacrifice schemes including lease cars and Cycle to Work
- Day One Flexible Employer
Join our Staff bank
What is Staff Bank?
Our EPUT NHS staff bank is an entity managed by the trust that hires clinical and non-clinical healthcare professionals to take on shifts at our trust hospitals and community settings. Here at EPUT we maintain our own bank of specialist staff to ensure that we are able offer safe and effective care at all times.
All our permanent staff are automatically enrolled onto the staff bank however this does not mean you have to work any additional shifts, but the option is there for you if you wish.
If you are joining our Trust in a fixed term role, please indicate on your New Starter Paperwork that you wish to join our staff bank.
Receive, welcome and advise patients.
Signpost/direct patients appropriately to relevant clinical staff/services
Book and attend patients onto Systmone
Send, receive and action messages via clinical system.
Answer telephone enquiries from patients, staff and other external agencies.
Receive and action or forward incoming/outgoing mail.
Assist medical staff with ad hoc administration type enquiries.
Contribute to the reception team and provide an effective day to day Reception
Provide clerical and administrative support to other staff groups as appropriate.
Participate in identified training and personal development.
Assist with health promotion and other related activities as necessary.
Maintain supplies of certain items of stationery and supplies for the administration team
