Head of Operations
6 months ago
**Key accountabilities**:
- Create and enforce effective warehouse processes and procedures to enhance productivity while minimising errors, ensuring optimal workflow.
- Conduct rolling stock counts and reconcile any discrepancies to maintain precise inventory records, facilitating accurate order fulfilment.
- Take a lead role in cross-departmental communication including customer service, sales and finance teams to ensure timely fulfilment of customer orders, maintaining high levels of customer satisfaction.
- Provide leadership and direction to warehouse staff, offering training, guidance, and support to optimise team performance and productivity.
- Maintain a safe and clean work environment and uphold any Health and Safety processes.
- Accountable for weekly inbound and outbound order processing planning and consequently responsible for resource planning working alongside the Head of People
- Oversee order processing to meet customer expectations and minimise backorders, ensuring efficient delivery of products.
- Keep inventory records accurate and up to date, facilitating informed decision making and efficient operations.
- Collaborate with third-party providers to optimise distribution processes, ensuring timely delivery of goods.
- Identify and resolve any issues related to inventory, shipments, or warehouse processes, implementing corrective actions and process improvements as needed.
- Produce reports on the warehouse for inventory levels and order fulfilment metrics, to track progress and identify areas for improvement.
- Promote a positive and collaborative team environment within the warehouse, encouraging teamwork.
**Skills, Knowledge and Attributes**:
- Proven experience as an Operations Manager or similar role.
- Strong knowledge of warehouse operations and best practices.
- Excellent leadership and managerial skills, with the ability to motivate and inspire a team.
- Proficient in warehouse management software systems.
- A strong knowledge of Orderwise ERP platform would be desirable.
- Flexible and willing to work in line with the demands of the business.
- Naturally resilient and able to remain calm under pressure.
- Excellent interpersonal skills with an approachable style.
- Ability to handle situations sensitively and able to maintain confidentiality.
- Ability to adapt quickly, have a flexible attitude and to anticipate and prioritise different workloads.
- Good administrative skills.
- Working as a team player and able to provide effective communication.
- Excellent organisational, planning and time management skills.
The salary for this role will be dependant on experience
**Job Types**: Full-time, Permanent
Pay: From £40,000.00 per year
**Benefits**:
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
- Referral programme
Work Location: In person
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