Relief Worker

**Relief Worker**
**Part time Role**
**Based in Washington, Sunderland**
**Salary £10.90 per hour**
**Working Pattern is as and when required
Want to make a real difference to the lives of people? For over 90 years, The Riverside Group has been providing affordable housing across the UK to people as well as care for the elderly and support for those who face homelessness.

**The difference you’ll make**
You will provide a high quality, customer-oriented service and understand that all the actions should be customer
- led. You will, as directed by the manager and support team, assist in providing care and support to customers in the provision of service and supported housing. Maintain and promote the dignity of all individuals which improves their health and wellbeing in a safe and appropriate environment.

**So, who are you?**
You will have experience of working with people from various backgrounds and sectors of society (this could be friends, family, professional experience, children). Be compassionate, patient, reliable and empathetic and customer focused with excellent communication skills both written and verbal. Be flexible and approachable with a positive attitude and an excellent team player who can work flexibly to meet business requirements.

You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours and may include Lone Working

**Enjoy the rewards**
Working with us, you’ll enjoy competitive pay, a wide range of benefits, flexible working and the chance to learn valuable new skills. We empower our people to do great work by investing in learning, personal development and technology.

If you’re the kind of person that wants to do a really great job and make a difference to our customers, we think you’ll love it here. Sound like a challenge you’d like to take on?

Then get in touch and let’s talk about how you can help us transform lives and revitalise neighbourhoods.
We encourage applicants from all sections of the community so that we can truly reflect the neighbourhoods in which we work.

**Role Profile**
- To provide a high quality, customer-oriented service and understand that all the actions should be customer
- led.
- As directed by the manager and support team you will assist in providing support to customers in the provision of service and supported housing.
- Maintain and promote the dignity of all individuals which improves their health and wellbeing in a safe and appropriate environment.
- Foster effective communication with each customer and work colleagues and to be aware of communication differences and adopt an approach to suit an individual preferred method of communication.
- Encourage and enable customer to be as independent as possible with regards to their daily living skills and maintaining or improving their quality of life, this includes encouraging personal interests, access to social networks and social activities.
- To maintain records where necessary, ensuring these are wholly accurate, up-to-date, and completed in a timely manner.
- Recognise signs of distress in customer and identify and assess positive ways to reduce this and advise the support team promptly of any signs of problems or concerns over a customer.
- To liaise with other relevant people involved with the customer, including family and friends, GP’s and other health and social care professionals.
- To ensure Confidentiality is maintained at all times, that a customer’s personal details are not disclosed to any unauthorised person.
- Other further tasks such as general cleaning and security duties. Undertake training and development as required

**Knowledge, Skills, and Experience**

**Essential**
- Experience of working with people from various backgrounds and sectors of society (this could be friends, family, professional experience, children etc.)
- Compassionate, patient, reliable and empathetic.
- Customer focused with excellent communication skills both written and verbal.
- Flexible and approachable with a positive attitude.
- Excellent team player who can work flexibly to meet business requirement.
- Basic literacy and numeracy skills.
- Knowledge of safeguarding adults at risk procedure.
- To demonstrate IT Skills to include a basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Riverside; and complete relevant IT training where required.

**Desirable**
- Experience of working in a Care and Support environment.
- Understanding of regulations and legislation within the housing and social care profession.
- A relevant qualification e.g., NVQ or Diploma in Health and Social care.