Academic Quality Officer

1 month ago

Cirencester, United Kingdom Royal Agricultural University Full time

f5w Agricultural
**lVl **University

**Academic Quality Officer**

**(Student Casework and Policy)**

Job Description***

The Role

**Job title**:Academic Quality Officer (Student Casework and Policy)

**Department**:Academic Services

**Responsible to**:Assistant Registrar (Quality, Assessment and Partnerships)

**Location**:Cirencester

**Salary**:Grade 6 (£28,759 to £33,965)***

**Term**:Full-time or part-time (0.6 or 0.8 FTE considered)

9 months fixed term contract

**Relationships with**: Academic Services teams, Students, Academic staff, panel members,

other professional service teams at the University, colleagues at

collaborative partner institutions, external stakeholders including the

Office of the Independent Adjudicator for Higher Education (OIA).

Purpose

The postholder will manage the operational delivery of formal student casework and act as an

Investigation Officer ensuring cases are resolved in a timely manner; this will include academic

appeals, complaints from students, allegations of academic misconduct, breaches of the student

terms and conditions (disciplinary procedures) and fitness to study procedures. Casework at the RAU

will cover the full breadth of the University’s provision, including our international partners, and our

franchised and validated provision in the UK. The postholder will provide definitive advice and

guidance to students, academic staff, panel members, partner institutions and other members of the

University community on the proper implementation of casework procedures.

The postholder will also work with the Assistant Registrar (Quality, Assessment and Partnerships) to

review and develop the University’s academic policy framework. This will include researching and

drafting academic policy and regulation in all areas of relevance to the academic and student lifecycle,

including student terms and conditions. The postholder will make recommendations on best practice

and provide definitive advice and guidance on the interpretation, and practical implementation, of the

academic policy framework.

1
November 2023

Key Responsibilities

**1.** Overseeing the effective administration and investigation of all aspects of formal student casework,
including:

- Academic appeals.
- Student complaints.
- Academic misconduct.
- Breaches of the student terms and conditions (disciplinary procedures).
- Fitness to study procedures.

**2.** Managing correspondence with students involved in formal casework procedures, ensuring timely
communication at key stages of the process.

**3.** Keeping comprehensive records of all formal cases, maintaining confidentiality and compliance
with data protection legislation.

**4.** Acting as secretary to formal casework investigations, scheduling panel meetings, preparing
paperwork for review and taking accurate minutes.

**5. **Acting as an Investigating Officer, under the authority of the Director of Academic Services,
gathering relevant information regarding individual case, including witness statements.

**6.** Liaising with key stakeholders at the RAU, and our collaborative partners, regarding the status of
individual cases and the overall active caseload. This will include the Director of Academic Services,
Head of Student Services and key professional service contacts at our collaborative partners in the
UK and overseas.

**7. **Monitoring, analysing, and reporting on the University’s formal casework procedures to ensure
they are effective, fit for purpose and are aligned to best practice in the sector.

**8.** Providing advice, guidance and training to staff involved in formal casework (e.g., Investigating
Officers, Panel Members etc.) regarding the proper interpretation and implementation of formal
casework procedures so that they can fulfil the responsibilities of these roles effectively.

**9.** Engaging in relevant sector-wide networks. Acting as a point of contact with the Office of the
Independent Adjudicator for Higher Education, ensuring that we co-operate with the requirements of
the student complaints scheme in England and Wales.

**10.** Coordinating the review and enhancement of the University’s academic policy framework
including:

- Academic Regulations.
- Student terms and conditions.
- Academic policy and procedures.

**11.** Drafting academic policy; drawing on best practice in the sector to ensure our policy is well
structured, consistent, and easy to understand.

2
November 2023

**12.** Providing advice, guidance, and training to staff regarding the proper interpretation and
implementation of the University’s academic policy framework.

**13. **Making a significant contribution to the work of the team. Supporting the overall objectives of
Academic Services, assisting other areas as and when required.
- General responsibilities:

- The University is committed to equality of opportunity. All staff are required to comply with

current legislation, University policies and good practice guidance.

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