Hearcare Administrator

**Hearcare Administrator**

**Location: Southsea (may require travel to our Portsmouth, Portsmouth North End and Cosham branches)**

**Salary: £18,500 salary progression with completed training**

**Hours: 37.5 hours a week**

**_ Training Provided_**

Responsible for the Hearcare administration for the Portsmouth Hub and it’s spokes by assisting in the smooth operation of the store and delivery of excellent customer service through accurate and efficient administration in order to achieve business objectives. The role also includes acting as Audiology Clinical Support.

As the first point of contact for each patient, your role is essential to uphold the efficient running of the clinic and guarantee the best customer experience.

General Hearcare Administration:

- Attending store meetings
- Creating and maintaining action logs/minutes
- Compliance diary management
- Sycle diary management
- Stock takes and controls
- Ordering hearing aids/consumables and maintaining correct levels
- Process invoices from suppliers
- Hub/hearcare audits
- Responsibility for document control
- Coordinate arrangements for staff training
- Maintain and display up to date staff structure chart
- Rota management and maintaining leave planner (annual leave etc.)
- Responsible for putting systems in place to enable cover for staff absence
- Review of census to determine needs of customers
- Pre appointment reminder letters
- Ensure patient questionnaires are filled out
- Entering referral letters
- Communicating with G.P’s
- File customer records on a regular basis
- Use the sales ledger system for chasing debtors regularly and efficiently
- Prepare and send out letters and memos at the request of the Store Director/Manager
- Handling (through delegation and logging) any correspondence between 3rd parties and staff members (e.g. GP’s
- patients
- clinical staff-solicitors etc.)
- Open and maintain problem pathways report
- Coordinate health and safety in conjunction with optical administrator
- Completing pre-appointment calls and reminder letters
- Banking and cash handling
- Cover for Hearcare Reception Desk (includes answering phones, taking appointments, dealing with general queries etc.)
- Ensure the telephone is answered promptly and in the correct manner
- Complete end of day procedures in preparation for banking
- Ensure staff appraisals are carried out by booking staff in with appropriate manager/director

**What’s next?