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House Clearance Operative
4 months ago
**MINIMUM QUALIFICATIONS**
Please see person specification.
**JOB SUMMARY**
To support the House Clearance Team, with the aim of maximising sales and profit ensuring a professional service is delivered at all times.
The supporting with collection and delivery of goods to and from the Hospice by cleaning and tidying the properties alongside the team.
**INTRODUCTORY NOTES**
2. In addition to amendments requested by the hospice, suggested changes to the content of this document which could improve the job description would be welcome from the post holder.
3. The post holder will have a duty to be aware of and adhere to all the rules and regulations of professional governing bodies and any particular Acts of Parliament or other statutory requirements, which may change from time to time.
4. The post holder may have access to information which is strictly confidential. It is a condition of employment that under no circumstances will such information be discussed or shared with unauthorised person or persons.
5. The hours of work will be organised according to a department rota system. Weekends and bank holidays will be part of the normal working week. The post holder is required to work additional hours as necessary to fulfil their duties to the satisfaction of the Hospice.
**KEY DUTIES AND RESPONSIBILITIES**
To support the day to day running of the House Clearance and Retail operation
1. Carry out house clearances with the House Clearance Team, to sort and pack items ensuring they are not damaged in transit
2. Sorting and separating saleable items from recycling/waste and packing household contents and items within garages/sheds/lofts.
3. Disconnecting house hold appliances such as dishwashers and washing machines
4. Prioritise work load accordingly with guidance from the Warehouse Manager
5. Ensure the properties are left clean and tidy after the House Clearance team have loaded the vans with all disposable goods, and saleable items.
6. Deliver excellent customer service to all parties involved in the house clearance, acting sensitively to the needs of those who may be newly bereaved
**OTHER RESPONSIBILITIES**
7. Ensure Health and Safety guidelines are strictly adhered to including manual handling
8. Collect and deliver furniture from individual donors ensuring that they are as described by the donor, in saleable condition and correctly labelled to meet all legal requirements. Where necessary to explain to customers why items cannot be accepted in a clear and courteous manner
9. On occasions to assist within other areas of the retail department as requested by management
10. Report to the Warehouse Manager on a daily/weekly basis.
11. Attend regular warehouse meetings.
12. To provide excellent customer care through quality of service, dealing with complaints both efficiently and effectively, and having a working knowledge of the Wakefield Hospice.
Volunteers
13. To support and retain volunteers by providing guidance, support and motivation necessary to secure their competence and commitment.
14. To create a happy working environment to enhance the working experience for staff and volunteers.
15. To ensure that all Wakefield Hospice policies and procedures are adhered to by all staff and volunteers.
Health and Safety
16. To provide a safe environment that protects all staff, volunteers and the public.
17. To comply with all Health and Safety regulations as per Wakefield Hospice’s Health and Safety Policies.
18. To complete all mandatory and role specific training as required.
Other Duties and Conditions of Service
19. Such as requirements to work outside of standard office hours, with prior agreement with line manager. This role entails heavy lifting, can be dirty dusty work, carpet removal, cleaning, loft clearance and general garden maintenance and clearing.
20. Undertaking any other duties which may be requested in the interest of Wakefield Hospice.
**Job Types**: Part-time, Permanent
Part-time hours: 22.5 per week
**Salary**: £10.88 per hour
**Benefits**:
- Employee discount
- Health & wellbeing programme
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- WAKEFIELD: reliably commute or plan to relocate before starting work (preferred)
Licence/Certification:
- Driving Licence (required)
Work authorisation:
- United Kingdom (preferred)
Work Location: In person