Junior Customer Service Administrator

3 months ago

Gloucester, United Kingdom Gardiner Bros Full time

Job Advert

**Salary** - Up to £21,300

Do you have experience working in the retail industry, have you recently finished education and looking for your first step in to an office environment.

At Gardiner Bros & Co, our mission is clear: to be the best partner that brands and retailers have. And guess what? Our incredible Customer Service team plays a crucial role in making this mission a reality If you're passionate about delivering exceptional customer experiences and want to be part of an organization that truly values its team, keep reading

We're a continually growing, family-run business based in the beautiful city of Gloucester. We understand that how we treat people matters, and it's not just empty words. Our team retention speaks for itself, with an impressive 22.5% of our team members staying with us for over 5 years and 3.5% dedicated for over 20 years. We're proud to say that this applies to both our Warehouse and offices.

In 2021, we distributed over 3.2 million products, and we're only getting started. To accommodate our exciting growth, we've recently opened additional office and warehouse space at St Modwen Business Park. This is where our dynamic and customer-centric Customer Service team is based, and we want you to join us on this incredible journey

**What Does the Junior Customer Service Administrator Role Entail?**
- As a member of our fast-paced customer service team, you'll be at the forefront of our commitment to exceptional customer service. Here's a taste of what you'll be doing:

- Handling inbound calls from our valued customers, ensuring their needs are met with a friendly and professional approach.
- Building strong relationships and rapport with our customers, making them feel valued and appreciated.
- Efficiently processing customer orders, ensuring accuracy and timely delivery.
- Dealing with delivery inquiries and tracking, keeping our customers informed and at ease.
- Creating invoices, processing credits, and managing refunds to maintain accurate financial records.
- Managing customer websites, such as Hush Puppies, Muck Boot, Brantano, with precision and care.
- What Are We Looking For in Our Customer Service Administrators?

But that's not all We're looking for individuals who genuinely enjoy working with customers and strive to achieve the best possible results for them. Attention to detail is a must, and the ability to work under pressure is essential. After all, we can't always predict the weather, and our orders can vary depending on factors like snowfall, rainfall, or the glorious sunshine

Joining our Customer Service team means becoming part of a broader team of 20 talented individuals. There's ample opportunity for growth, development, and learning new aspects of our operations. If you're looking for career progression, Gardiner Bros & Co can offer you this

What hours do we work?

The Customer service department is accessible for our customers 7 days a week from 7am - 7pm Monday - Friday & 8:30am - 5pm on the weekend.

The team has shifts rotas to reflect this which are as follows:
6 Weeks of 8:30am - 17:00pm,

1 Week of 8:30am - 17:00pm Monday - Wednesday (Thursday & Friday off) working over the weekend.

1 Week of 7:00am - 15:30pm 1 Week of 10:30am - 19:00pm

**What we offer in return?**

***In return for your valuable contributions, we provide the following benefits:

- Generous discounts on all the products we supply.
- Discounted gym membership to help you stay fit and healthy.
- Eyecare vouchers to support your vision and eye health.
- Life assurance for added peace of mind.
- Company pension scheme.
- Free mortgage advice and £0 broker fee.
- Great opportunities for progression within our dynamic
- Company social event

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