Customer Assistant Cafe

5 months ago


Newbury, United Kingdom Marks & Spencer Full time

**Purpose**
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver ‘best in town’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve

**Working Pattern**

**Saturday 11.00 -15.00pm**
**Sunday 11.00 - 15.00pm**

**Key Accountabilities**
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOP's
- Minimise cost and waste through good process practice
- Follow safe and legal working practices

**Key Capabilities**
- Understands how M&S operates,it’s strategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection

**Technical Skills/ Experience**
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles

**Key Relationships and Stakeholders**
- Customers
- Colleagues
- Store Leadership
- BIG

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

Newbury, BERKSHIRE, ENGLAND;
Newbury


  • Cafe Manager

    2 months ago


    Newbury, West Berkshire, United Kingdom Berks, Bucks and Oxon Wildlife Trust Full time

    Cafe Manager Job DescriptionWe are seeking a highly skilled and experienced Cafe Manager to join our team at the Nature Discovery Centre. As a Cafe Manager, you will be responsible for overseeing the operation of our busy cafe, including the line management of the cafe team and rota management.Key Responsibilities:Ensure all food safety and hygiene standards...

  • Customer Assistant

    5 months ago


    Newbury, United Kingdom M&S Full time

    **Key Accountabilities** Cafe Customer Assistant Purpose To deliver a great shopping experience for their customers, putting customers before task every time Champion new ways of working within stores through an open mindset and positive attitude Complete tasks and processes that deliver ‘best in town’ standards Serve and sell across all channels...

  • Cafe Manager Position

    3 weeks ago


    Newbury, West Berkshire, United Kingdom Berks, Bucks and Oxon Wildlife Trust Full time

    Cafe Manager Role at the Berks, Bucks and Oxon Wildlife TrustAbout the RoleThe Berks, Bucks and Oxon Wildlife Trust is seeking a highly skilled and experienced Cafe Manager to oversee the operations of our visitor centre cafe. As a key member of our team, you will be responsible for ensuring the highest standards of customer service, food safety, and...

  • Cafe Manager

    2 months ago


    Newbury, United Kingdom Berks, Bucks and Oxon Wildlife Trust Full time

    Café ManagerSalary: £20,453 (pro rata) per annum (£25,566 FTE)Contract: PermanentHours: 28 hours per week. Typical shift pattern 2 x 7 hrs admin shifts and 2 x 7 hrs cafe shifts, subject to two-week rolling rota. Weekend working and bank holidays included as per rota.Based: Nature Discovery Centre, ThatchamThe Berks, Bucks & Oxon Wildlife Trust has a...

  • Seasonal Staff

    5 months ago


    Newbury, United Kingdom Yew Tree Garden Centre Full time

    Yew Tree Garden Centre is based in a rural location just outside Newbury. We are currently looking for temporary staff to help cover staff holidays during the summer. We are looking for people with excellent customer service skills and lots of enthusiasm to work in all areas of the garden centre. The position is varied and different every day but will...

  • Seasonal Staff

    5 months ago


    Newbury, United Kingdom Yew Tree Garden Centre Full time

    Yew Tree Garden Centre is based in a rural location just outside Newbury. We are currently looking for temporary staff to work during the busy Spring season and to help cover staff holidays during the summer. We are looking for people with excellent customer service skills and lots of enthusiasm to work in all areas of the garden centre. The position is...

  • Catering Assistant

    5 months ago


    Newbury, United Kingdom Yew Tree Garden Centre Full time

    **Yew Tree Garden Centre **is based in a rural location just outside Newbury. We are currently looking for someone to join our busy front of house team at the Yew Tree Cafe. Previous experience is not essential as full training will be given. There are no evenings but the position includes working alternate weekends and some Bank Holidays. Our hours are...


  • Newbury, United Kingdom Blind Maggot Ltd Full time

    **The Role**: As a sales assistant at Blind Maggot you are responsible for delivering an excpetional experience to our customers. Your role starts with welcoming every customer to our store and pro-actively helping them find the perfect product for them. You will do this by discovering the customer's likes and tastes through engaging conversation. We view...

  • Customer Assistant

    6 months ago


    Newbury, United Kingdom Lidl Full time

    Summary £12.40 - £13.00 per hour | 15-20 hour contract | Will involve AM, PM & Weekend shifts | 30-35 days’ holiday (pro rata) | 10% in-store discount | Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re collaborative, determined and we all pitch in to help each other...

  • Customer Assistant

    5 months ago


    Newbury, United Kingdom Lidl Full time

    Summary £12.00 - £13.00 per hour | 15-30 hour contracts | shifts | 30-35 days’ holiday (pro rata) | 10% in-store discount | Pension scheme Part time contract - will involve weekends and both opening and closing shifts. Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re collaborative,...

  • Catering Assistant

    6 months ago


    Newbury, United Kingdom Yew Tree Garden Centre Full time

    **Yew Tree Garden Centre **is based in a rural location just outside Newbury. We are currently looking for someone to work 3 or 4 days per week front of house at the Yew Tree Cafe. Previous experience is not essential as full training will be given. There are no evenings but the position includes working alternate weekends and some Bank Holidays. Our...


  • Newbury, United Kingdom Travis Perkins Full time

    Joining our friendly and hard working family as a **Customer Sales **Assistant**, you'll be on the front line dealing with our customers that come into our Branch. As part of the branch team, you will play a vital role in our continued success, providing a first class service. **What will I be doing?** Not one day is the same as the next in TP branch life,...

  • Customer Assistant

    5 months ago


    Newbury, United Kingdom M&S Full time

    **All the details** Below is the working pattern for this vacancy. Saturday 09:00-18:00 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers...

  • Customer Assistant

    5 months ago


    Newbury, United Kingdom M&S Full time

    **All the details** The work pattern for this vacancy is: wk1 Sun 1300-1700 Wed 1100-1900 Fri 0800-1600 wk2 Thu 0800-1200 Fri 1100-1900 Sat 0800-1600 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the...

  • Customer Assistant

    5 months ago


    Newbury, United Kingdom M&S Full time

    **All the details** **Working Pattern** Week One Mon - 12:00-18:00 Tues - 12:00-18:00 Wed - 12:00-18:00 Week Two Mon - 12:00-18:00 Tues - 12:00-18:00 Sat - 12:00-18:00 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our...

  • Customer Assistant

    5 months ago


    Newbury, United Kingdom M&S Full time

    **All the details** The work pattern for this vacancy is: Tuesday: 05:00 - 10:00 Wednesday: 05:00 - 10:00 Friday: 05:00 - 10:00 Saturday 05:00 - 10:00 Due to the working hours within this vacancy all applicants must be over the age of 18years. **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put...

  • Customer Assistant

    6 months ago


    Newbury, United Kingdom Marks & Spencer Full time

    **Working Pattern** Sunday 14:30-18:30 Wednesday 17:00-21:00 Saturday 16:00-20:00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in town’...

  • Customer Assistant

    6 months ago


    Newbury, United Kingdom Marks & Spencer Full time

    **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in town’ standards - Serve and sell across all channels brilliantly well - Be the voice of our...

  • Customer Assistant

    5 months ago


    Newbury, United Kingdom Marks & Spencer Full time

    **Working Pattern** Saturday 11am - 3pm Sunday 11am - 3pm **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in town’ standards - Serve and sell...

  • Customer Assistant

    5 months ago


    Newbury, United Kingdom Marks & Spencer Full time

    **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in town’ standards - Serve and sell across all channels brilliantly well - Be the voice of our...