Salesforce Administrator

**Salesforce Administrator**

**Reports to**: Lead Project Manager

**Location**: Newmarket - Hybrid - 2-days on-site, 2-days WFH

**Hours**:32 hours across a 4-day week (no salary sacrifice)

**Salary**:£35,000 - £45,000

**Product**: Group level - Wonde, Evouchers & Secure Schools

**Who we are and what is important to us**:
Beyond unifies three technology-driven brands, Wonde, Evouchers and Secure Schools.

Each brand shares a vision to reduce the friction of adapting technology, to help customers navigate an often overwhelming area and provide powerful solutions that make their everyday life easier.

The three brands run independently with the autonomy to continue to prosper although as part of the Beyond team, you’ll join a wider, supportive environment where you’ll be able to pull on the expertise and capabilities of the group.

We do not limit ourselves to standing still. We look ahead and strive to disrupt the sector we operate in. We believe technology should not be complicated or overwhelming. It should do what it says - quickly, safely and efficiently.

**Job snapshot**:
As Salesforce Administrator, you’ll play a key role in the building and maintenance of the group's Salesforce capabilities. You’ll be responsible for providing expert guidance relating to the platform and will assist in adapting best practices through knowledge sharing, coaching and leading by example.

This is a newly created position where you will be provided with a genuine opportunity to create impact and drive system efficiencies across the group.

**What you’ll be doing**:

- Manage the maintenance, upgrade and delivery of Salesforce across the group
- Perform daily maintenance tasks, including user management, data import & export and system configuration
- Work collaboratively with different departments and teams to configure and customise Salesforce to meet their specific needs
- Create and manage workflow rules, process automation and approval processes
- Oversee all aspects of user and licence management, including the setting up of new users, account deactivation, permissions and public groups
- Build and maintain reports and dashboards to support key performance indicators related to the platform
- Develop and define internal Salesforce policies, guidelines and procedures
- Create, prepare and deliver reports on the platform's performance
- Provide ongoing user training and where appropriate develop training materials to support user engagement and user efficiency
- Understand user experience and develop solutions that support user efficiency
- Identify and support requirements generated by users and stakeholders
- Conduct platform surveys and reviews to improve system performance and engagement

**Requirements**:
**What we’re hoping you’ll bring**:

- A minimum of 2 years experience in a Salesforce Administrator position
- Experience with at least two Salesforce implementations
- Certified Salesforce Administrator
- Extensive experience in the administration and maintenance of Salesforce systems
- Demonstrable experience supporting Salesforce upgrades/extensions and ensuring successful integration; for example Sales Engagement and Marketing Cloud
- In-depth knowledge of Salesforce products and their functionalities
- A broad spectrum of experience covering, technical responsibilities, data importing and strategic planning
- The ability to manage stakeholders of different disciplines and levels of seniority with the ability to coach technical and non-technical individuals
- Ability to champion and implement new processes and look for improvement in current ways of working
- Experience in defining and tracking key metrics centred around the success of Salesforce
- Hands-on experience supporting agile teams in a progressive environment
- A Proven track record of ability to work cross-functionally with teams to execute system releases and upgrades
- Exceptional written and verbal communication skills with the ability to secure stakeholder buy-in
- Proven track record of managing multiple projects within ambitious timelines

**Benefits**

**What you’ll get**:
Beyond is much more than just a place to work. It is a place to grow, innovate, excel and learn. We have tech people, creative people and people people, all focused on providing a superior customer experience.

We value, support and champion those we work with - promoting personal growth and happiness. We get that our success is dependent on the collective energy, intelligence and contributions of all our team members and we are committed to ensuring our work environment is the best it can be.

We value your commitment and have worked hard to create adaptable and comprehensive benefits packages to suit individual needs, although you can expect the below as standard:

- 4-day working week
- Onsite gym and well-being (quiet room) facilities
- Buying and selling holiday scheme
- Additional holiday for length of service
- Annual allowance for volunteer