Head Housekeeper

5 days ago


Chester, United Kingdom Rowton Hall Hotel and Spa Full time

We are seeking a highly-skilled **Head Housekeeper** to join the team here at Rowton Hall Hotel and Spa.

Having worked within a 4 star country house hotel you will be aware of the need to paying attention to the fine details that ensure a memorable guest experience. The Head Housekeeper will be presentable and possess an ability to converse confidently with both colleagues and guests. You will have previous supervisory experience enabling you to motivate a team ensuring the highest standards of cleanliness are maintained throughout both the bedrooms and public areas.

**Main Responsibilities**
- Manage the daily activities of the Housekeeping department to include appropriate cleaning of all bedrooms, seating areas, washrooms, restaurants, suites, spa and all public spaces
- Supervise and coordinate the activities of all staff to ensure the smooth and efficient operation of the housekeeping department
- Lead, develop, motivate and empower employees to deliver operational best practices, identifying opportunities and asking recommendations for improving efficiency and quality of service and operating standards
- Planning, organizing and directing team members to ensure the highest degree of Guest Satisfaction
- Conduct training and offer direction to team to ensure quality standards & service levels are delivered consistently
- Establishes and maintains accurate inventory records. Participates in periodic linen and supplies inventories. Assures that equipment is properly maintained and meets health and safety requirements
- Conducts, captures and tracks daily room and public area inspections
- Recruit, schedule and train all new housekeeping staff members
- Expert in Housekeeping and excellent knowledge of all departments internally.
- Takes action in all matters related to the health and safety, security, satisfaction and well-being of employees, hotel guests and property

**Salary**: £22,000.00-£23,500.00 per year

Additional pay:

- Tips

**Benefits**:

- Discounted or free food
- Employee discount
- On-site parking
- Referral programme

Schedule:

- 8 hour shift
- Weekend availability

Ability to commute/relocate:

- Chester, CH3 6AD: reliably commute or plan to relocate before starting work (required)

**Experience**:

- housekeeping: 4 years (required)


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