Customer Services Executive 6m Ftc

**OVERALL SUMMARY**

Join Close Brothers Customer Services Team where you will be a Customer Services Executive. You will act as a point of contact for Corporate and Retail customers. The Customer Services Executive will be responsible for dealing with a high volume of customer correspondence and instructions in order to provide a professional service to both our business and personal customers.

**RESPONSIBILITIES**
- Service telephone enquiries from Retail (personal) and Corporate (business) customers and follow internal procedures to provide information as required
- Responsibility for all Retail and Small Corporate dealing work, including deal inputting, breaks, reversals and amendments
- Act as a point of contact for any internal or external customer queries
- Maintain a customer-focused mindset ensuring that any outgoing correspondence is clear and accurate and queries are responded to within agreed SLAs

**WE WOULD LOVE TO HEAR FROM YOU IF**:

- Proven experience in a telephone based customer service role
- Demonstrate excellent verbal and written communication skills with both internal stakeholders and external customers
- Proactive attitude with proven ability to problem solve
- Recent experience of providing excellent customer service

**IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU**:

- Experience in a customer service function within Financial Services or Banking Operations

**ABOUT US**
- For roles offering hybrid working:_ At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working.

Close Brothers is a leading UK merchant banking group providing lending, deposit taking, wealth management services and securities trading. At Close Brothers we provide financial support and advice to small businesses and individuals in the UK. Our purpose is to help the people and businesses of Britain thrive over the long term.

**To find out more about life at Close Brothers**:
**To find out more about our benefits**:
**To find out more about our commitment to creating an inclusive environment**: