Senior Support Worker

4 days ago

Neath Port Talbot, United Kingdom The Wallich Full time

**Introduction**:
**Project Description**:
Neath Port Talbot Prevention and Wellbeing Support provides generic floating support to the residents of Neath Port Talbot. Addressing housing, financial and personal difficulties, building the service users skills and confidence, improving their ability to maintain their accommodation, increasing their independence to achieve agreed goals.

The project is funded through the Supporting People Programme Grant and is required to meet the Welsh Government’s National Outcomes Framework. The Framework’s four main aims are:

- Promoting Personal and Community Safety
- Promoting Independence and Control
- Promoting Economic Progress and Financial Control
- Promoting Health and Wellbeing

**Purpose of Role**:
To coordinate and provide floating support that enables and empowers Service Users to address housing and/or personal difficulties, build their skills and confidence, and ultimately improve their ability to maintain their current or future accommodation. The support will not create or increase dependence. It will ‘do with’ rather than ‘do for’ to enable people to improve their control, understanding and involvement in dealing with the issues that affect them, and assist Service Users to achieve their preferred outcomes.

**If you have any further queries on this vacancy please make contact with Elizabeth - Service Manager on 01639 642202**

**No Agencies.**

**We do not accept unsolicited agency referrals for this position and do not consider any applicants, to have been introduced to us via agency.**

**Main Duties, Responsibilities and Person Profile**:
**Main Duties and Responsibilities**

**1. To visit people in their homes or in the community and to coordinate and provide housing related support.**

a) To ensure that Service Users are aware of the mission, aims and objectives, policies and procedures of the projects and the duties, responsibilities and obligations of staff.

b) To ensure that all Service Users are treated fairly and afforded equality of opportunity.

d) To respond to referrals according to the procedures and eligibility criteria of the project.

e) To coordinate a Service User caseload with particular reference to:

- Coordinating and carrying out needs and risk assessments and developing risk management plans
- Coordinating and providing project inductions to all new Service Users.
- Ensuring each Service User’s records are up to date and accurate.
- Identifying the goals and aspirations of Service Users and developing outcome focused support plans.
- Coordinating the day to day tasks and activities of Service Users support plans.
- Providing information, advice and guidance that enable Service users to make informed decisions about their needs and support.
- Ensuring that Service Users have a means of expressing their views and that this expression receives appropriate consideration.
- Actively involving Service Users in their support.
- Actively involving Service Users in the delivery and development of services.
- Coordinating referrals to and liaising with relevant agencies and individuals with or on behalf of Service Users.
- Coordinating and carrying out the reviewing of needs, risk and support plans in line with procedure.
- Coordinating and carrying out the monitoring of Service User’s progress by assessing levels of control, understanding and involvement (CU&I) in working towards their goals.
- Representing and advocating with/for Service Users.
- Coordinating a planned service withdrawal into support, ensuring sign-off is realistic, manageable and controlled.

f) To maintain accurate and up to date records of every aspect of Service Users’ issues and support according to procedure.

g) To maintain regular communication with Support Workers relating to the need for changes to Service Users’ needs and risk assessments and support plans.

h) To ensure that the service standards set out in the organisational document ‘Great Expectations’ are met or exceeded.

**2. To assist in monitoring the effectiveness of the project ensuring objectives and targets are met.**

a) To meet the monitoring requirements of the Outcomes Framework and other commissioners.

b) To assist managers with gathering quantitative and qualitative information relating to objectives and targets.

c) To ensure that records of Service Users accessing the service are maintained.

d) To provide statistics and other information as requested by managers.

**3. To supervise and mentor an allocated number of volunteers.**

a) To provide regular supervision to allocated volunteers in line with The Wallich Supervision Policy.

b) To mentor volunteers providing hands on experience in a safe environment.

c) To agree with volunteers any development needs and take appropriate measures to action these.

d) To monitor work done by volunteers and to ensure that duties and responsibilities are fulfilled and obligations are met.

e) To ensure that the volunteers ha

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