Retail Supervisor

1 month ago

Swindon, United Kingdom Ralph Lauren Full time

We have an exciting Team Lead Supervisor vacancy at our beautiful store in Swindon Outlet store**. **At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

**Position Overview**

To demonstrate a true passion and respect for the RL customer, product and environment through acting as a brand ambassador. Consistently supervising the team to meet the business objectives through delivering the RL Experience.

**Essential Duties & Responsibilities**
- Build a rapport with the customer, identify their needs to Connect, Convert and
- Conclude the transaction through delivering the RL Experience
- To consistently achieve personal sales and KPI objectives
- To supervise the team to achieve their service, sales and KPI objectives
- Lead and promote teamwork through contribution to a team sales objective
- Exhibit pride through a positive demeanour, body language, personal presentation and dress standards in line with the RL expectations
- Create and foster a database of customers through the company clientelling tool
- To respect and adhere to the company Asset Protection policies at all times
- Efficiently process till sales transactions, holds, gift card sales, special orders, exchanges, refunds, credit vouchers and alterations
- Deliver a memorable fitting room experience whilst following all policies and procedures for fitting room service
- Ensure ease of the customer shopping experience through product presentation and overall store maintenance
- Actively participate in all merchandising activities including but not limited to daily stock maintenance, replenishment, product transfers, folding and floor changeovers in line RL standards
- Communicate product and customer feedback to managers and head office
- Deliver team meetings and training that inform, motivate and inspire the teams
- Give direction and guidance to the team in the absence of a manager and or when requested to do so

**Experience, Skills & Knowledge**
- Minimum of 1 strategic cycle supervisor in a high end retail or Lux industry
- Supervised a team of 6
- Possess strong communication and interpersonal and influencing skills
- Be action orientated and solution driven to achieve results
- A desire to build relationships clientelling, promote teamwork
- To be ambitious to achieve management status

**Salary**: Up to £26,395.20 per year

**Benefits**:

- Company pension
- Employee discount
- Health & wellbeing programme
- Life insurance
- Private dental insurance
- Private medical insurance
- Referral programme
- Sick pay
- Store discount

Schedule:

- 8 hour shift

**Experience**:

- Retail supervisor: 1 year (required)

Work Location: In person

Reference ID: W137918

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