Duty Supervisor

3 weeks ago

Stirling, United Kingdom Scottish Youth Hostels Association Full time

Do you enjoy outdoor activities and exploring your surroundings in your spare time?

From cities to islands, beaches to hills or mountains and all points in between, our youth hostels provide the perfect base for field trips, activity breaks or cultural tours.

Hostelling is open to all. We are a non-profit charity and we take our responsibilities seriously, helping guests of all ages and backgrounds to discover and experience all that is Scotland.

Working with Hostelling Scotland is more than just a job. Become an Ambassador for Scotland and make a difference

We are recruiting a Duty Supervisor for 2023 Season to join our dedicated, friendly and professional team at our Stirling Youth Hostel, part of Central Group.

Naturally a great communicator who loves to work as part of a team. Someone who can support and respect their colleagues, as some of the teams live in depending on location

Just a short walk from historic Stirling Castle, our 4-star VisitScotland accredited Stirling Youth Hostel is great base to explore central Scotland with easy access to both Edinburgh and Glasgow via public transport

**About the role**:
Reporting to Hostel Manager, you will:

- Provide professional, efficient and effective day-to-day hostel management.
- Deliver high level of quality service and standard with the guest facility provision being welcoming, clean, comfortable, secure, safe, accessible and compliant, and maintained
- Enhances guest experience and exceed their expectations, including dealing with guests feedback and complaints in a timely and professional manner
- Take all reasonable steps to ensure the health and safety and security of the guests, employees, volunteers and visitor at all times
- Assist the Group Manager in implementing strategic and operational plans, development priorities, statutory compliance, risk assessments, policies and procedures to achieve Hostelling Scotland’s charitable aims and objectives
- With guidance from the Hostel/Group Manager, assist in the marketing, promotion and development of the hostel to maximise the potential annual accommodation, food, beverage and other hostel sales income, thus safeguarding the financial viability of the hostel.
- Actively and positively foster and maintain good local community relations and work in partnership with affiliated and community organisations to promote Hostelling Scotland and its Charitable objectives.
- Maintains the highest standards of uniform, personal presentation and hygiene protocols in accordance with Hostelling Scotland’s relevant Standing Operating Procedures.

**We can offer**:

- Membership of Hostelling Scotland
- Employee Assistance Programme
- Pension and holidays
- Meal discounts on shift
- Uniform is provided

**Additional Information**:

- You must be able to present an evidence of your right to work in the UK prior to start with us.

**How to apply**:
**Who we are**:
Hostelling Scotland is a not-for-profit charity with over 60 youth and affiliate hostels. Since 1931, we have welcomed millions of visitors through our doors, helping them to ‘get outside’, to explore what Scotland has to offer, discovering the beautiful locations and the natural benefits of the great outdoors.

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