Regional Operations Manager
1 week ago
**REGIONAL OPERATIONS MANAGER**
**SOUTHWEST REGION**
**UP TO £48,000 + COMPANY CAR + BENEFITS**
**THE OPPORTUNITY**:
We're exclusively recruiting on behalf of a well-respected globally recognised industrial electrical appliance business who is seeking an experienced Regional Operations Manager / Electrical Operations Manager to join the team.
As a Regional Operations Manager / Electrical Operations Manager, you'll be responsible for leading and coaching a qualified team Service Technicians & Installation Technicians who are responsible for working with clients across the Southwest & M4 Corridor.
**THE REGIONAL OPERATIONS MANAGER ROLE**:
- As the Regional Operations Manager, you will be responsible for carrying out assessment of technical skills, customer engagement and commercial competencies in the working environment
- Managing a team of Service Technicians and Installation Technicians
- Establish and maintain an effective debriefing process on a frequent basis to ensure goals and targets are being met.
- Delivering constructive feedback via 1:1 meetings and group briefings.
- Responsible for ensuring team members receive the appropriate training, coaching, personal development and performance management to perform their role to the highest standard.
- Contribute to grading evaluations and development planning as required
- Consider the resource requirements of the region - factoring in the skill base and experience of the field service technicians, as well as the customer needs in the territory.
- Evaluate the geography and the associated travelling times affecting service delivery and individual effectiveness.
- Ensuring the technicians have the correct and necessary information, resources, tools, training and coaching to complete all jobs allocated to the required standard.
- Takes ownership and responsibility for building a strong motivated team with clear goals, targets and personal objectives
- Creates a working environment which encourages a passion for service quality and continuous improvement in customer service
- Manage performance, recognise and reward appropriate behaviour and contribution to the business.
**THE PERSON**:
- Experienced in managing a team of field-based service technicians
- An electrical qualification is essential to enable you to effectively manage & coach the technicians
- Experience of working within the Commercial Electrical Equipment / industrial Electrical equipment industry would be a distinct advantage
- Good people management with the ability to lead, develop and give constructive feedback
- Troubleshooting experience with the ability to test, repair and service equipment
**TO APPLY**:
Please send your CV for the Regional Operations Manager position via the advertisement for immediate consideration.
Get Recruited is acting as an Employment Agency in relation to this vacancy.
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