Hotel Receptionist

**You make it Hand Picked**

Established by Guy and Julia Hands in 1999, Hand Picked hotels has grown organically and through acquisition to become the 5th largest luxury hotel group in the UK - comprising 21 hotels across the UK and Channel Islands. With welcoming and charming service delivered in truly inspirational settings, our guests are encouraged to relax, kick off their shoes and indulge.

**We are currently recruiting for a Hotel Receptionist for our 5 Star Grand Hotel and Spa.**

**Grand Hotel and Spa Jersey, really is the jewel in the crown, with its 4 AA rosette restaurant, terrace dining overlooking the sea, champagne lounge, private dining, luxurious bedrooms, spa and leisure club making this a destination hotel with so much to offer.**

**About the role**:
Do you have experience as a Hotel Receptionist? If so, we’d love to hear from you

Our receptionists are the first member of Hand Picked our guests speak to, which means you’ll get to make one of the biggest impressions.

You will be able to give a fantastic welcome to our guests when they arrive. It doesn’t matter if they’re first time visitors or returning guests, you’ll charm them with your impeccable standards of service. You’ll strive to know what someone needs before they even know it themselves, leaving them impressed, reassured, and most importantly, feeling at home.

This is a full time permanent role that offers a mixture of hours and flexibility, including early shifts from 7 - 3.30pm and late shifts from 2.30pm - 11pm or 3pm - 11.30pm. This is on a rota basis and includes weekends.

**About you**:

- Most of all, you’ll have a friendly, welcoming and genuine manner.
- You will feel comfortable in a fast-paced, busy environment.
- You will have previous experience in a similar environment and role - knowledge of Opera is desirable.
- You will be excellent at building a rapport with new and returning guests.
- You will take pride in your appearance, as the face of Hand Picked Hotels.
- You will have very good English verbal and written command.

**Our** **Benefits include**:

- A competitive salary package.
- Employee Assistance Program to support you with whatever life throws at you.
- Employee Assistance Program.
- Company Sickness Scheme Benefit.
- 28 days holiday per year including bank holidays.
- Forward career progression, with access to our In House and external training programs, including apprenticeships and other recognised hospitality industry courses which are all supported by our learning and development team.
- £30 staff stays with Hand Picked Hotels per room Bed & Breakfast & 25% discount on all food & drink. Yes, it’s as good as it sounds
- Annual loyalty awards (like afternoon teas and overnight stays)
- Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
- Opportunity to make lifelong friendships and be part of a team that celebrates Diversity and Inclusion.