Senior Technical Support Analyst
4 weeks ago
A **leading financial managment company** are looking for a **Senior Technical Support Analyst** to take on an integral responsibility for supporting and developing best practise, within the company systems. You will join a **growing technology team** whilst playing a big part in **developing and driving** the roadmap aligned to the company initiatives.
**Key responsibilities**:
- Provide specialist technical support
- Managment and resolution of service incidents and requests
- Take lead in user acceptance testing within HR
- Work with wider teams to lead small change programme and implementations as required
- Assist with product releases to ensure the company product remains current and that we use new features to our benefit
**Experience required**:
- Experience within a similar role
- Proficient in managing and supporting SAP SuccessFactors
- Knowledge of test scripts and managing user acceptance and regression testing
- Experience working with company systems and interfaces
- Excellent communication skills
- Strong organisation skills
- Attention to detail
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