Regional Training Officer

1 month ago

Manchester, United Kingdom Swissport International AG Full time

Overview:
ROLE SUMMARY

Reporting to the Regional Training Manager / Regional Training Coordinator, the Regional Training Officer will provide training activities at all stations within their region as required. This will include delivery of training to employees in a classroom and practical setting for initial and refresher training.

They will provide support to On the Job Coaches (OJC) at station to ensure local specific requirements are met, and that any delivery is conducted in accordance with Swissport Training Policy and Procedure expectations.

They will complete regular training assessments to ensure standards are maintained.

**Responsibilities**:
JOB RESPONSIBILITIES

The following responsibilities are associated with this job role:
To conduct training activities as set out in the regional training plan in accordance with Swissport policy, process and the Western Europe Training Services Roadmap.
Station Contact for queries
Training Notice issuance
Third Party Training Provision Management
Training Quality / CPD oversight - CAA / IAA requirements
Coaching, mentoring and management of training personnel (OJC)
Station compliance
Station induction plans and delivery
Station up-skill delivery
Station revalidation training (mandatory and technical)
Training communications
Active Supervision coordination, reporting and support for Ambassadors - Facilitate TTT sessions as needed.
Stakeholder Engagement - internal and external
Issue joining instructions and pre-course requirements.
Organise and book training related facilities as required.
Complete Weekly Training Schedule
Ensure Compliance with All Operating Procedures (Including Station Safety Rules)
Ensure Compliance with All Uniform & PPE Requirements
Ensure Effective Communications with Team Members
Issue Performance Training Intervention Notices
Participate in Regular Team Meetings
Ensure Compliance with Safety & Quality Requirements
Ensure Compliance and Quality of Training Delivery and Evaluation - Including Annual Corporate Training Audits
Conduct Investigations as Required
To ensure that all training provided across sites is inclusive and that good practice can be evidenced.
Ensure CPD is completed personally and within the team in line with training quality expectations.
Issue Performance Training Intervention Notices
Deliver against Station Training Schedules, Plans and Skills Targets
Ensure Compliance with Training Quality Assurance Standards and Safeguarding expectations.
Ensure Overall Quality and Compliance of Technical / Developmental Training - Including regular Auditing Duties

KEY PERFORMANCE INDICATORS

Training Compliance (Business, Safety Critical and Other).
Training observations conducted for classroom and practical training. Feedback to trainers for continued development
Qualification standards of training community and safeguarding performance.
Training Cost Control
Revenue generation from training sales to third parties.
QHSE performance

ESSENTIAL SKILLS

Demonstrable experience in managing, monitoring and evaluating learning and development solutions, across a diverse range of disciplines and delivery methods.
Solid demonstratable experience of leading teams in a demanding, fast paced, heavily regulated environment that focuses on service delivery.
Strong people skills and an ability to forge excellent working relationships with a wide range of internal / external stakeholders.
Excellent understanding of Health and Safety and track record in meeting safety related targets
Well-developed organisational, negotiating, decision making and analytical skills.
Ability to use metrics to demonstrate ROI / ROE
Proficient in Microsoft / IT skills

Qualifications:
QUALIFICATIONS AND COMPETENCIES

Western Europe Professional Standards and Code of Practice for Training Professional
Level 3 Award in Education & Training / QQi Level 6 / PTLLS or equivalent
Level 2 Award in Health and Safety / QQi Level 6 Health and Safety
Level 2 Award in Manual Handling / QQi Level 6 Manual Handling
Level 2 Assessors Qualification
Level 3 Award in Health and Safety
Level 3 Award in Manual Handling
IQA
IOSH Managing Safely
Swissport Level 2 Auditor
CIN - Security / DfT / IAA Approval for security training delivery
IATA Dangerous Goods (CAT 6 / 8 / 9 / 10 as appropriate)
Comprehensive Swissport SOP Knowledge*
Comprehensive knowledge of Corporate Training Materials
Comprehensive understanding of Training Policies
E-Learning - Master Trainer
Swissport On the Job Coaching Induction
Swissport Western Europe Trainers Induction
Relevant Subject Matter Expertise (Airside Services) *
Relevant Subject Matter Expertise (Landside Services) *
Relevant Subject Matter Expertise (Lounge Services) *
Relevant Subject Matter Expertise (OPS & TRC Services) *
Relevant Subject Matter Expertise (Aircraft Services) *
Relevant Subject Matter Expertise (Cargo Services) *
Active Leadership
Active Supervision
Active Supervision - Master Trainer
Airline Specific TTT
Customer Service (Qualification / World Host etc).
Power BI / DCM Reporting
E-Learning - Master Trainer
HABC Tutor
Intelex - Full User
PDP / PDR
Planning Administration
Training Surveys / Observations
Training Feedback
Induction Tracker
Skills Tracker
Compliance Reporting
Training Facility Assessments
Training File Auditing
Training Notices & Communications
Customer Contact / Relationship Management
Third Party Sales
Training Policy / Procedure / Process

The list is not exhaustive and is not intended to restrict the scope of the job but clearly define a starting point and may vary depending on location and local customer requirements.

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