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Student Experience Officer

4 months ago

Sheffield, United Kingdom University of Sheffield Full time

The School of Education is internationally renowned for its research excellence and teaching quality, providing a broad range of undergraduate, postgraduate taught and postgraduate research degree programmes. The School’s business is complex, with a wide range of full-time, part-time, distance and online programmes, some of them taught in overseas locations, making it a vibrant and stimulating environment.

The Student Experience Team is responsible for the effective delivery of all administrative tasks associated with learning and teaching, and is committed to supporting an excellent experience for all our students. As a Student Experience Officer within the team, you will be responsible for a number of areas within that process. The ability to work autonomously and as an effective team member are essential to this role.

You will take the lead on student engagement processes, working with other colleagues in the Student Experience team, to monitor student attendance and engagement, communicate with students, and identify complex or recurrent cases for referral. You will manage the online submission of assessments, logging penalties and ensuring engagement trackers and assessment records are updated. You will work cohesively across the Student Experience Team providing support to colleagues in periods of peak workloads and ensuring cover in absence, to provide an outstanding service to both staff and students.

We are committed to exploring flexible working opportunities which benefit the individual and University.

We’re one of the best not-for-profit organisations to work for in the UK. The University’s Total Reward Package includes a competitive salary, a generous Pension Scheme and annual leave entitlement, as well as access to a range of learning and development courses to support your personal and professional development.
We build teams of people from different heritages and lifestyles from across the world, whose talent and contributions complement each other to greatest effect. We believe diversity in all its forms delivers greater impact through research, teaching and student experience.