Capacity & Availability Lead

7 months ago

Bracknell, United Kingdom Head Office Full time

A warm welcome from The John Lewis Partnership Thanks for your interest in joining us.

The Partnership is a company that celebrates the uniqueness of each individual. Here,** **you’re not just an employee, you’re a Partner**, and you’re valued for being your authentic self.

We offer a range of incredible benefits that set us apart, including significant discounts, VIP hotel suites, flexible working arrangements, equal parenthood leave and more. Our business is a dynamic retail network, but it’s so much more than just retail.

We are branching out into other sectors like built-to-rent, financial services, technology offerings and more, featuring diverse departments that offer an extensive array of products, food options, experiences, and services.

We are dedicated to both the people we serve and the Partners who contribute to our success. For that is the shared purpose that drives us. By working together, in Partnership, **we are creating a place with happier people, for a happier business and a happier world.**

**What’s the role about?**

As part of the John Lewis Partnership’s Technology & Change Transformation, Infrastructure and Service management have a new organisational model. In the new world we have a third party providing infrastructure services and we are moving towards a more agile way of working.

In the new Service Management organisation we will own and develop key processes that underpin our end to end service. Building on the significant progress made in recent years, this is an exciting role that will focus on ensuring that our services are able to support the availability requirements the business has. You will work with the Service Assurance Manager and the Infrastructure teams to develop and maintain our capacity and availability plans and drive the Partnership to ever better exploitation and value from its estate.

It is an exciting opportunity to be a key part of the team delivering a new way of working and directly supporting the commercial success of our 3rd party relationships.

**This is a part - time role for 3 days in a week with pro-rated pay.**

**What you’ll be doing as Capacity & Availability Lead**:
This role sits within the Service Assurance Team and you will report to the Service Assurance Manager. In this role you will bring your leadership and IT experience to bear on the key areas of availability and capacity. You will ensure that it is clear whether our services can meet the business’s availability requirements. You will own and develop the capacity and availability management processes and you will develop capacity plans in all relevant areas.

You will be responsible for maintaining capacity plans and ensuring the relevant Technology Teams are aware of capacity demands and future requirements, whilst ensuring optimal use and value of existing capacity. The role will require you to forecast future capacity requirements and also be part of the Technology Transformation and move of services to Cloud.
- Driving the business to make the most effective use of its IT resource, you will exploit our capacity through effective management
- You will be required to take ownership, which will include the creation and implementation of best practice capacity planning, policies and processes to aid and improve operational performance
- Assess existing capacity and develop operational plans and forecasts based on future demand across all business areas
- Lead regular reviews with internal stakeholders to obtain and ensure that current and accurate information is used for planning purposes to meet operational requirements and cost efficiencies
- Working with our supplier to ensure they have the information required and are meeting their contractual requirements for Capacity Management
- Reviewing data and trends and diagnosing problems and concerns. Actively identifying risks, ensuring they are appropriately logged and tracked at the appropriate forums, and taking appropriate action to mitigate or resolve.

**What you’ll have**:

- A strong technical understanding of the IT Service Management Processes particularly those relating to Capacity & Demand
- Experience in capacity and availability management
- The ability to influence a complex mix of stakeholders and operate successfully at a senior level, demonstrating tenacity in striving for improvement
- The ability to build effective relationships with offshore suppliers and key Partnership stakeholders, supported by excellent communication
- Ability to work with competing priorities
- You will have experience in dealing with managed services providers, and will possess relevant specialist experience in the industry and/or relevant qualifications.

**What else you could bring**
- Detailed knowledge of ITIL, IT Service Management Best Practice and in particular Incident, Problem and Change management disciplines and processes
- Experience of Lean & Agile ways of working
- Have experience of working in a SIAM Mod

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