Eastern Europe

Fluent in English, Czech, Polish or Russian is a must.
- Passionate about working in the luxury têxtile and fashion industry.
- Willing to learn about stock and bespoke products offered by Holland & Sherry.
- Positive, confident and professional attitude.
- High degree of self-motivation and ambition.
- Attention to detail and ability to work under pressure
- Skills to work independently and as part of a small team.
- Able and willing to travel on business trips to support and develop the markets.

**The role**:

- Manage client expectations and demands to provide a high service standard.
- Process and dispatch fabric samples to international customers.
- Provide administrative support to colleagues within the department when necessary.
- Proactively contact clients with after sales support, new season releases and promotions.
- Research and constantly monitor the markets prospecting for new customers and opening new accounts.
- Relay all customer feedback to managers.
- Manage any product returns and follow appropriate replacement/credit procedure.
- Maintaining and updating customer database.
- Remaining up to date with all product knowledge, stock reports and wider industry trends.
- Consult with clients to deliver products that best fit their needs/brief (Bulk Production, custom weaving etc).

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Cycle to work scheme
- Life insurance
- Sick pay

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 1 year (preferred)
- Administrative: 1 year (preferred)

**Language**:

- Polish (preferred)
- Czech (preferred)
- Russian (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: One location

Application deadline: 27/01/2023
Reference ID: HS-0123/01